Browsers Keep Crashing & Can't Remove Screenrec

You are right where we want to be.

It did not delete the Extensions, only Disabled them.

What we want to see is if the introduction of enabled Extensions is causing our issue. Monitor Chrome without Extensions for roughly the same period of time where you experienced the browser freeze with Extensions enabled. If the browser freezes stop and let me know. If it does not freeze, launch Chrome normally, with Extensions, then complete the below.

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Chrome Task Manager

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• Launch Chrome
  
• Click on the 3 dots near the upper right hand corner of the browser window
  
• Select More tools
  
• Select Task manager
  
• Click on Memory footprint so that the largest number is at the top
  
• Take a screen shot of this window and attach it to your reply

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Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Screen shot, if applicable

 

This is the next step if you don't experience any crashes.

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Manually Troubleshooting Google Chrome Extensions

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• Launch Chrome normally
• In the address bar type chrome://extensions and hit Enter
• Disable half of the items, close then reopen Chrome, then check for symptoms
• If the symptom remains, Disable 2 more, close then reopen Chrome, then recheck. Continue until you identify the problem extension(s)
• If the symptom is gone after Disabling half the items, Enable 2 at a time, close then reopen Chrome, then recheck. Continue until you identify the problem extension(s)
• Identify and report any extensions causing problems

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Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Results?

 

Are you saying you completed the Manually Troubleshooting Google Chrome Extensions steps ultimately enabling all Extensions and it doesn't crash?

 

If you close the browser and start it normally all the extension you previously had enabled should be enabled again. If not, let me know.

 

There are times when disabling all extensions then re-enabling them resolves a hiccup that was causing problems. Let's monitor things and see if that is the case.

 

Yes, please go through the troubleshooting steps.

 

Yes, exactly. Gray means Disabled.

 

How are we doing?

 

Is that after enabling all Extensions?

 

No problem, let me know in a day or so.

 

Excellent news. I think we are set.

Are there any remaining questions or concerns you might have before I post some tool/log clean up instructions and other information for you to consider going forward?

 

Very good. It has been a pleasure working with you.

Here is our final step and some additional information to consider.

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KpRm by Kernel-panik

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• Download KpRm and save it to your Desktop (see here if you must use Chrome)
• Note: If the file is detected as malware it is not and it is safe to download. The detection is a false positive.
• Right click on the icon and select Run as administrator
• Click Yes on the Disclaimer
• Place a check mark in Delete Tools, Create Restore Point, and Delete in 7 days
• Click Run
• Click OK on All operations are completed
• KpRm will delete itself from you Desktop and you can either save or remove the report that is generated
• You are free to remove any other tools/reports still remaining

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All Clean!

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Your computer is now clean. Please consider this going forward.

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Please take the time to read below on how to secure the machine and take the necessary steps to keep it clean.

• Have you Been Hacked? 10 Indicators That Say Yes
• So How did I get infected?
• How to Spot the Real Download Button on Websites
• Pirated Software is All Fun and Games Until Your Data is Stolen
• Do You Need Anti-Ransomware Software for Your PC?
  How Browser Extensions Turn Into Malware
• Why You Should Update All Your Software
• How Safe Are Password Managers?
• Whats the Best Way to Back Up My Computer?
• Why Is My Internet So Slow?

Thank you for placing your trust in Major Geeks. It was a pleasure serving you.

 

I'm not surprised.

Please run a new FRST Scan and attach both reports to your reply.

 

Greetings.

The recent Chrome errors are again pointing to a possible memory issue. Do you know why you have 4 different Chrome Profiles?

 

That does help, thanks.

We need to invest the time to perform the Chrome troubleshooting steps again. The alternative option is to reset Chrome and I don't think you would want to do that unless absolutely necessary.

 

I know this is a hassle but I think it is better to try to identify one thing causing the issue rather than taking drastic steps.