Superantispyware & Windows Defender

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by birdiebd, Mar 26, 2024.

  1. birdiebd

    birdiebd Private E-2

    Wondering if I got a virus or the new owner (since Jan 23) made changes.
    I have Superantispyware Professional version & windows 11 operating system.
    All going well until this am. I clicked on the spyware link to run as usual (its set for regular times but sometimes I turn my computer off & it doesn't run).
    Error msg from Windows Defender. Spyware was kicked out because it was listed as 'unwanted app'. Listed as softcnapp.

    I contacted tech support with Superantispyware. Long & short I felt I was being sold a new product.

    Now my shortcut link for superanti... doesn't work. And I can't find the folder for the spyware (I didn't delete it).
    Is it possible I got a virus that drove me to calling superantispyware but it was another company?

    Anyone else have issues with this software? I have had a subscription for 5 years on current computer was well as older ones.
     
  2. Oh My!

    Oh My! Malware Expert Staff Member

    Greetings and welcome to the Major Geeks Malware Forum.

    Please do this

    ===================================================

    Farbar Recovery Scan Tool (FRST)

    --------------------
    • Right click on FRST64, select Save Link As..., and save the file on your Desktop
    • If your computer language is other than English right click on the FRST64 icon and rename it to FRST64english
    • Right click on the icon and select Run as administrator
    • Note: If you receive any warning about the download it is a false positive and you can ignore it. Click on More info to get the Run anyway option
    • Click Yes to the disclaimer
    • Click Scan and allow the program to run
    • When completed, FRST.txt and Addition.txt reports will be saved on the Desktop
    • Please attach the reports to your reply
    ===================================================

    Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:

    • Attached reports
     
  3. birdiebd

    birdiebd Private E-2

    Just chatted with Superantispyware. They now say their techs are working on an attack. Obviously my software is not cloud driven but someone was good enough to send out a virus. I'm guessing the update I got this morning which looked just like the regular update was the virus attack. Sure hope they can fix this.
    I will follow FarBar recovery too.
     
  4. Oh My!

    Oh My! Malware Expert Staff Member

    Thank you for the update. Once you run a FRST scan and provide the reports we will get started on this end.
     
  5. birdiebd

    birdiebd Private E-2

    I saved FRST link to desktop. However. Right click does not offer run as admin. Just gives me all the windows options. FRST said it downloaded but takes me to a website, bleepingcomputer.com. Sure doesn't offer what your referring to.
     
  6. Oh My!

    Oh My! Malware Expert Staff Member

    Left click on the link (it is from BleepingComputer) and save the file. The right click on the downloaded file and select Run as administrator.
     
  7. birdiebd

    birdiebd Private E-2

    Hey Expert- The first method of running FRST worked.
    Attaching the two files.
    I will say I was able to reload superantispyware & run it. Seemed fine. But sure had some quirky things going on.
    Thank you so much. I will keep this FRST for future use.
     

    Attached Files:

  8. Oh My!

    Oh My! Malware Expert Staff Member

    Thank you for the update.

    Things look pretty good. While we are here let's clean out some clutter and check the health of Windows.

    Please do this.

    ===================================================

    Farbar Recovery Scan Tool Fix

    --------------------
    • Right click on the FRST64 icon and select Run as administrator
    • Highlight the below information then hit the Ctrl + C keys at the same time and the text will be copied
    • There is no need to paste the information anywhere, FRST64 will do it for you
    Code:
    Start::
    SystemRestore: On
    CreateRestorePoint:
    CloseProcesses:
    S3 IntcSdwBus; \SystemRoot\System32\DriverStore\FileRepository\intcsdwbus.inf_amd64_97232396cdfee532\IntcSdwBus.sys [X] 
    HKU\S-1-5-21-2666680673-3668294695-3712481685-1001\...\Run: [EPSDNMON] => "" (No File) 
    Task: {21BCF383-AF12-4660-A0B7-E7D520D86950} - System32\Tasks\Microsoft\Windows\Setup\EM => %windir%\system32\EM.exe  (No File) 
    Task: {E0F10DCF-44AD-40E8-9370-FB5DA59F93FB} - System32\Tasks\Microsoft\Windows\UpdateOrchestrator\USO_UxBroker => %systemroot%\system32\MusNotification.exe  (No File) 
    FF Plugin: Adobe Acrobat -> C:\Program Files\Adobe\Acrobat DC\Acrobat\Air\nppdf32.dll [No File] 
    ShellIconOverlayIdentifiers: [Offline Files] -> {4E77131D-3629-431c-9818-C5679DC83E81} =>  -> No File 
    FirewallRules: [{F96A5688-4F33-470E-9F6A-79468C3B6926}] => (Allow) C:\Program Files\WindowsApps\SAMSUNGELECTRONICSCoLtd.SecondScreen_1.0.8.0_x64__wyx1vj98g3asy\SecondScreenDesktop\SecondScreenDesktop.exe => No File 
    FirewallRules: [{83DF57BC-C4EB-45F0-8087-432499B0EC4A}] => (Allow) C:\Program Files\WindowsApps\SAMSUNGELECTRONICSCoLtd.SecondScreen_1.0.8.0_x64__wyx1vj98g3asy\SecondScreenDesktop\SecondScreenDesktop.exe => No File 
    FirewallRules: [{9923E5C7-491F-42E9-8700-A0BC8B84D43B}] => (Allow) C:\Program Files\WindowsApps\SAMSUNGELECTRONICSCoLtd.SamsungQuickShare_1.1.28.0_x64__wyx1vj98g3asy\Win32\QSSystray.exe => No File 
    FirewallRules: [{43FD7430-9F22-4150-A9D4-2B86DC6A6EB4}] => (Allow) C:\Program Files\WindowsApps\SAMSUNGELECTRONICSCoLtd.SamsungQuickShare_1.1.28.0_x64__wyx1vj98g3asy\Win32\QSSystray.exe => No File 
    FirewallRules: [{C9864EF8-0B11-410E-A949-5629DD35D104}] => (Allow) C:\Program Files\WindowsApps\SAMSUNGELECTRONICSCoLtd.SamsungQuickShare_1.1.28.0_x64__wyx1vj98g3asy\Win32\QSSystray.exe => No File 
    FirewallRules: [{98A96F9B-F447-40F4-A385-9CAAE0D275CE}] => (Allow) C:\Program Files\WindowsApps\SAMSUNGELECTRONICSCoLtd.SamsungQuickShare_1.1.28.0_x64__wyx1vj98g3asy\Win32\QSSystray.exe => No File 
    FirewallRules: [{B75BF09F-B975-4E0F-9E2F-B2111E92720C}] => (Allow) C:\Program Files\WindowsApps\SAMSUNGELECTRONICSCoLtd.SamsungFlux_4.8.6.0_x64__wyx1vj98g3asy\DesktopApp\SamsungFlowDesktop.exe => No File 
    FirewallRules: [{47B6E400-8EE7-4B76-AC91-14690063DE99}] => (Allow) C:\Program Files\WindowsApps\SAMSUNGELECTRONICSCoLtd.SamsungFlux_4.8.6.0_x64__wyx1vj98g3asy\DesktopApp\SamsungFlowDesktop.exe => No File 
    FirewallRules: [{AACE96D1-AB1B-4A31-B673-28290FFEA2C6}] => (Allow) C:\Program Files\WindowsApps\SAMSUNGELECTRONICSCoLtd.SamsungFlux_4.8.6.0_x64__wyx1vj98g3asy\DesktopApp\SamsungFlowDesktop.exe => No File 
    FirewallRules: [{C2145556-2F7B-4713-9B8D-AABA9A8E22BF}] => (Allow) C:\Program Files\WindowsApps\SAMSUNGELECTRONICSCoLtd.SamsungFlux_4.8.6.0_x64__wyx1vj98g3asy\DesktopApp\SamsungFlowDesktop.exe => No File 
    FirewallRules: [TCP Query User{9058E1CD-63F3-4B60-9769-101AFD9E3D75}C:\program files (x86)\act\act for windows\act!.exe] => (Allow) C:\program files (x86)\act\act for windows\act!.exe => No File 
    FirewallRules: [UDP Query User{03609307-7EDC-4946-A701-587F53C46B9B}C:\program files (x86)\act\act for windows\act!.exe] => (Allow) C:\program files (x86)\act\act for windows\act!.exe => No File 
    FirewallRules: [TCP Query User{6092DA6B-B9FD-4486-9628-3ABFE80D0AA3}C:\act!_pro_v19_sp2x146\actstd\program files\act\actinstalldir\act!.exe] => (Allow) C:\act!_pro_v19_sp2x146\actstd\program files\act\actinstalldir\act!.exe => No File 
    FirewallRules: [UDP Query User{A3DA926D-810B-40B1-837D-2D54AD76875C}C:\act!_pro_v19_sp2x146\actstd\program files\act\actinstalldir\act!.exe] => (Allow) C:\act!_pro_v19_sp2x146\actstd\program files\act\actinstalldir\act!.exe => No File 
    FirewallRules: [{327810C9-61DE-433B-A064-0AE076E83003}] => (Allow) C:\Users\robyn\AppData\Local\Temp\EpInsNav\DL\3013\Network\EpsonNetSetup\Data\ENEasyApp.exe => No File 
    FirewallRules: [{1FA6B7E3-C0CB-4C34-9C92-77B46BEACF65}] => (Allow) C:\Users\robyn\AppData\Local\Temp\EpInsNav\DL\3013\Network\EpsonNetSetup\Data\ENEasyApp.exe => No File 
    HKU\S-1-5-21-2666680673-3668294695-3712481685-1001\...\Run: [EPSDNMON] => "" (No File) 
    Task: {21BCF383-AF12-4660-A0B7-E7D520D86950} - System32\Tasks\Microsoft\Windows\Setup\EM => %windir%\system32\EM.exe  (No File) 
    Task: {E0F10DCF-44AD-40E8-9370-FB5DA59F93FB} - System32\Tasks\Microsoft\Windows\UpdateOrchestrator\USO_UxBroker => %systemroot%\system32\MusNotification.exe  (No File) 
    FF HKLM\...\Firefox\Extensions: [bdwtwe@bitdefender.com] - C:\Program Files\Bitdefender\Bitdefender Security\bdwteff.xpi => not found 
    FF HKLM-x32\...\Firefox\Extensions: [bdwtwe@bitdefender.com] - C:\Program Files\Bitdefender\Bitdefender Security\bdwteff.xpi => not found 
    FF HKLM-x32\...\Firefox\Extensions: [web2pdfextension.17@acrobat.adobe.com] - C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Browser\WCFirefoxExtn\WebExtn\signed_extn\adobe_acrobat-1.0-windows.xpi => not found 
    FF Plugin: Adobe Acrobat -> C:\Program Files\Adobe\Acrobat DC\Acrobat\Air\nppdf32.dll [No File] 
    HKU\S-1-5-21-2666680673-3668294695-3712481685-1001\...\MountPoints2: {af7a7d01-0baf-11ee-a833-701ab8c369a4} - "E:\RTK_NIC_DRIVER_INSTALLER.sfx.exe"
    ShellServiceObjects: No Name -> {C51F0A6B-2A63-4cf4-8938-24404EAEF422} =>
    SearchScopes: HKU\S-1-5-21-2666680673-3668294695-3712481685-1001 -> {56F65858-61BB-4E52-843F-E3177845EEAD} URL =
    cmd: sfc /scannow
    cmd: DISM /Online /Cleanup-Image /CheckHealth
    End::
    
    • Click Fix
    • When completed the tool will create a log on the desktop called Fixlog.txt. Please copy and paste the contents of the file in your reply.
    ===================================================

    Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
    • Fixlog
     

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