install realtek hd audio driver failure !!
 

I cloned my hard drive to a new computer and got everything working except for the sound card. When I try to install the Realtek High Definition Audio Driver software that came with my new computer, I get the message "install realtek hd audio driver failure !!"

In the Device Manager there is an Unknown Device under Sound, video and game controllers. When I click Update Driver nothing happens, and when I try to uninstall it it says "failed to uninstall the device. the device may be required to boot up the computer."

I've search these errors a lot and talked to a few people and it the consensus seems to be that when I first booted up the new computer with the cloned hard drive Windows probably tried to install its own driver, which is blocking the Realtek audio driver from being installed, and which cannot be undone without completely reinstalling Windows. The reason I cloned the hard drive in the first place was to avoid this because it would take me months to reinstall and re-customize this machine. I understand that this is generally the best thing to do, but would really like to find a way to just fix this, as it would be a huge timesaver. I'm running Win XP Pro SP2 and have run Windows Update.

Any assistance would be greatly appreciated.

Re: install realtek hd audio driver failure !!
 

Your driver may have gotten corrupted during the cloning. If you are certain that the Realtek HD is what you need, you can get it here at MG:
Realtek High Definition Audio for 2K\XP\03

If you're not certain, download Everest and post back your PC details from it's report.
Everest Free Edition @ MG

Re: install realtek hd audio driver failure !!
 

I am fairly certain that Realtek HD is what I need because it is the software that came with the computer, but I started to install Everest anyway and got this message:

"This computer seems to have an Intel ICH8 south bridge.
The current version of EVEREST you are running does not fully support your system."

It did let me run a report though, which is attached.

Thanks very much,
Mike

Re: install realtek hd audio driver failure !!
 

Yes, that driver should work. It took a little searching because there was some missing specs in you Everest report. (Don't understand that) But you have the ALC268 sound card and that works with the Realtek Hi-Def Driver I posted before.

Re: install realtek hd audio driver failure !!
 

Thanks, but I tried it and still get the same message: "install realtek hd audio driver failure !!". That driver does appear to be the same one that came on my driver cd with my computer.

I'm pretty sure that Windows installed it's own driver, which is showing as an Unknown device under Sound, video and game controllers, and blocking this one from being installed now. Any thoughts on how to uninstall it through the registry or something?

Re: install realtek hd audio driver failure !!
 

Goto the Device Manager and highlight that driver you suspect and right-click then uninstall it. Then try re-installing the Realtek.

Re: install realtek hd audio driver failure !!
 

In the Device Manager there is an Unknown Device under Sound, video and game controllers. When I click Update Driver nothing happens, and when I try to uninstall it it says "failed to uninstall the device. the device may be required to boot up the computer."

I can't figure out a way to get rid of it so that I can install the Realtek drivers.

Re: install realtek hd audio driver failure !!
 

OK, I found the drivers at the Bizcom site (Compal) http://www.bizcom-us.com/support/
Scroll down to nearly the bottom looking for Model IFL90 / IFL91. (see screenshot) Click on the audio drivers (I circled the ones you need) They are in a .zip file so you will have to extract them and double click the set-up.exe file (see the second screenshot)

Re: install realtek hd audio driver failure !!
 

I really appreciate the help, but that looks like the same driver as the other two that I have tried. I did try it as well, and still got the "install realtek hd audio driver failure !!" error.

It really seems like the problem is that Windows installed it's own driver, which is blocking any new driver from being installed now. In the Device Manager it is showing as an Unknown device under Sound, video and game controllers. It appears that the only way we could install a new driver is to remove this one, but as I mentioned, when I click Update Driver nothing happens, and when I try to uninstall it it says "Failed to uninstall the device. The device may be required to boot up the computer."

I think we need to figure out how to get this out of there, right?

Thanks very much,
Mike

Re: install realtek hd audio driver failure !!
 

I have exactly the same problem. My Realtek device is on an MSI mother board.
The reason for my reply is to add that there is another mention of HD Audio in the device manager under System Devices. Called Microsoft UAA Bus Driver for High Definition Audio.

I then searched Microsoft Knowledge Base for:UAA Bus Driver for High Definition Audio and got an article with a reference to an UAA Bus Driver with at version 10 and 10a. But when I looked at my UAA Bus Driver it was at 5.10.0.5010 and date 3/5/2004. It also mentions registry modification. I did NOT try this I'm too cautious. Maybe someone has more information.

Re: install realtek hd audio driver failure !!
 

I had almost the same issue installing WDM_R183 (Realtek High Definition Audio Driver). I finally figured out a solution that worked for me:

1) Uninstall the Realtek software through Add/Remove Programs (if it's installed but not working)
2) In Device Manager, remove the high definition audio device under Sound, video & game controllers.
Now for the part that had me stuck:
3a) Still in Device Manager, double-click Legacy Audio Drivers
3b) Click on the Properties tab
3c) Select any sound device listed here and click the Remove button
4) Restart Windows and retry the installation.

I'd post a screenshot showing step 3c, but now that the HD audio driver is installed, the Properties tab doesn't show anything (no entries).

I hope this helps you out. It may not, but looks like you've tried about everything else already.

Tom

Re: install realtek hd audio driver failure !!
 

I got it! In the Device Manager under System devices I uninstalled the Microsoft UAA Bus Driver for High Definition Audio. When I did this it removed the Unknown device under the Sound, video and game controllers, and then I was able to install the Realtek drivers.

Thanks everyone for all your help. I hope this thread can help other people in the future.

Regards,
Mike

Re: install realtek hd audio driver failure !!
 

Thanks for the tip. I fixed mine also by using your steps.

Thanks.

Re: install realtek hd audio driver failure !!
 

@ tsmith35..... Great post! Thanks for the help. I haven't really run into a problem like that before and now I know what the cure is.
Hats off to you.http://bestsmileys.com/hat/1.gif

Re: install realtek hd audio driver failure !!
 

Almost the same issue, but I have 2 instances of the UAA hd audio bus driver. One can be removed but the other gives me a warning that the device cannot be uninstalled because the dependents will not allow it. This can happen if the device is required for boot up. Can anybody suggest a next step. I really don't want to reformat my HTPC

I am still getting the exclamation mark next to the audio device on the HD audio bus, and Cannot uninstall ir update the drivers.

Thanks in advance

BB

Re: install realtek hd audio driver failure !!
 

Bigbird,

I got the same message you did but I ignored it and chose "disable" driver first then chose "uninstall". To do this right click on Microsoft UAA Bus Driver for High Definition Audio. Then I ran the executable file to install the new driver. This works.

Re: install realtek hd audio driver failure !!
 

jdboggs THANK YOU!!!!!

After disabling the UAA device, I tried everything (I thought) to get the Realtek driver to install, to no avail. I gave up at 2 am resolving to stick with the crappy old (10 yr) crystal fusion card for audio on my brand new ATI 690 HDMI mobo. I got up this morning, read your post and after disabling the UAA device I hit the uninstall button and it worked!! Installed the Realtek driver, rebooted and, voila, onboard sound is working.

In the process of getting this working, I discovered that the second instance of the UAA device was the HDMI sound. So now I have (after 3 months of pain) an Asus M2aVM HDMI mobo that works as advertised.

So in tsmith's post above, step 2
2) In Device Manager, remove the high definition audio device under Sound, video & game controllers. add the following- if you can't uninstall the device, try disabling it first. That's what worked for me

Hope this helps somebody else.

Thanks again

BB

Re: install realtek hd audio driver failure !!
 

So the procedure would be as follows, with BB's addition:

1) Uninstall the Realtek software through Add/Remove Programs (if it's installed but not working)
2) In Device Manager, remove the high definition audio device under Sound, video & game controllers. If you cannot remove the device, try disabling it first, then retry removing it.
Now for the part that had me stuck:
3a) Still in Device Manager, double-click Legacy Audio Drivers
3b) Click on the Properties tab
3c) Select any sound device listed here and click the Remove button
4) Restart Windows and retry the installation.

You may need to remove any instances of the Microsoft UAA Bus Driver for High Definition Audio listed under System devices as well.

BTW, Happy New Year!

Tom

Re: install realtek hd audio driver failure !!
 

Oh my god...I love you! :D

Thank you so much for your detailed posts on how to fix the problem, we just bought the motherboard today and have been trying to fix the problem for hours! :celebrate

I registered just to say THANK YOU!!

Re: install realtek hd audio driver failure !!
 

i would like to say... YOUR A BLOODY LEGEND
im a css player decided to format due to a virus damaging my install, slept while it formatted got up did all the usuall ms stuff n my sound driver wouldnt install i got worried google'd what ti said and found this
seriously the guy who fond out how to stop it is legend tbf!
although this has changed my looks on raltek thanks alot :D
in device manage i had a problem said something about starting up can't member what exactly but basicly all i did was disable then unninstall then install my drivers :D