MajorGeeks Support Forums

Go Back   MajorGeeks Support Forums > ----------= PC, Desktop and Laptop Support =---------- > Hardware
Register FAQ Members List Calendar Casino Mark Forums Read

Hardware Hardware like hard drives, motherboards, video cards, printers, CD-ROMs, etc.


Reply
 
Thread Tools Display Modes
  #1  
Old 07-13-07, 14:17
Kiholo Kiholo is offline
Private First Class
 
Join Date: Jun 2007
Location: Honolulu, HI
Posts: 92
Thanks: 23
Thanked 1 Time in 1 Post
Default Limited or no connectivity...What's up?

Hi,

With the help of Chaslang in the Malware forum, I just got my son's laptop clean and functional again. However, one of the remaining problems is no internet connectivity. I don't know if this is a hardware (NIC driver) or software (TCP/IP et.al.) problem.

Here are a few symptoms/observations:
1. Can't connect to internet
2. Local connection icon in tray is overprinted with a yellow caution sign; when I click on it the General Tab indicates:
Connection Box:
a. Status: limited or no connectivity
b. Duration: clock ticking
c. Speed: 100.0 Mbps
Activity Box:
There is a caution sign between the display icon and the network icon; packets sent = 9; received = 0

TCP/IP properties is set to Obtain IP address automatically.
3. Via command prompt ipconfig, the response reads:
Connection-specific DNS Suffix: No entry
Autoconfiguration IP Address: 169.254.147.168
Subnet Mask: 255.255.0.0
Default Gateway: No entry

FYI: The laptop I am using now responds to the same command as:
Connection-specific DNS Suffix: Belkin
Autoconfiguration IP Address: 192.168.2.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1

I would appreciate any help.

Thanks,

Blaine
Reply With Quote
Sponsored links
  #2  
Old 07-13-07, 22:41
dedub dedub is offline
Corporal
 
Join Date: Feb 2005
Location: N.C.
Posts: 276
Thanks: 0
Thanked 1 Time in 1 Post
Default Re: Limited or no connectivity...What's up?

Kiholo, this seems easy.

The 169.254.X.X is Microsoft's way of telling you that it looked for a DHCP server to give it an address and could not find one. That IP is a failed attempt. The Yellow symbol means pretty much the same thing.
My guess is your hardware is fine. The 9 packets that were sent out tells me that it's working properly.

1. Check your cable if your using cat-5. (do you have a link light?)
2. if its wireless, ensure you have ALL the setting, like the SSID and WEP or WPA key if it's encrypted.
3. Is your router even set up to issue an IP or is your the laptop your using now set for a static IP
4. Try setting the IP on your sons statically, ie.... 192.168.2.6 and 255.255.255.0
5. Always remember the most useful tool offered by M.S..... PING!
__________________
R.L.T.W.-------A+, Net +, CCNA, VB6, JAVA, Crystal Radio
Reply With Quote
  #3  
Old 07-14-07, 14:07
Kiholo Kiholo is offline
Private First Class
 
Join Date: Jun 2007
Location: Honolulu, HI
Posts: 92
Thanks: 23
Thanked 1 Time in 1 Post
Default Re: Limited or no connectivity...What's up?

debub,

Thanks for contributing and providing some answers, i.e., identifying the DHCP server, etc.

I'm using a wired connection; my home is Cat-5 wired. I know the connection is good cause I've used it and the same patch cable to connection a working laptop. The working laptop is using DHCP so the router appears to be providing IP...also have other desktops connected to the router and switches in the cabinet.

With regard to inputting a static IP, I have tried that as well but to no avail...still no connection.

Since I don't have the recovery disk for his laptop, I'm somewhat reluctant to uninstall and reinstall the TCP/IP component...but the bigger thing is I am not sure of the correct steps to do it...uninstall and reinstall.

I need to tell you that this laptop was just cleared and brought back to life after being infested...really infested with all sorts of malware...so I'm wondering if one of the problems was a result of that.

Any assistance and thoughts/suggestion on troubleshooting are welcomed.

Blaine
Reply With Quote
  #4  
Old 07-14-07, 14:48
Kiholo Kiholo is offline
Private First Class
 
Join Date: Jun 2007
Location: Honolulu, HI
Posts: 92
Thanks: 23
Thanked 1 Time in 1 Post
Default Re: Limited or no connectivity...What's up?

Debub,

Chaslang provided me with a TCP/IP repair application and that did the trick! Thanks for your help.

Blaine
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
'Limited or no connectivity' Popisdead Hardware 15 12-26-08 22:18
Limited or No connectivity mcejsul Hardware 2 01-29-07 06:19
limited or no connectivity gryffe Hardware 4 09-20-06 05:43
limited or no connectivity? geekgirl_wannabe Hardware 1 07-03-06 12:57
Limited or no Connectivity Rage2K Hardware 2 07-06-05 18:57


All times are GMT -5. The time now is 12:36.

MajorGeeks.Com Menu

MajorGeeks.Com \ All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ NEW! PC Games \ System Tools \ Macintosh \ Demonews.Com \ Top Downloads

MajorGeeks.Com \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds


Powered by vBulletin® Version 3.8.4
Copyright © 2009 vBulletin Solutions, Inc. All rights reserved.
Ad Management by RedTyger