trojan horse virus has disabled my symantec anti virus auto protect

[kirara261980@yahoo.com]

hi all,

please help me solve my computer problem, because i have this so called trojan horse virus, tracking cookie. adbrite etc...i already do the scanning using my anti virus software called symantec anti virus corporate edition...i scan my pc in safe mode, and i turn off system re store..my anti virus software doesnt detect the virus, but the avg anti spyware detect it, i already deleted it all but when i go back to noramal window, my symantec antivirus auto protect is still disabled, iaso tried uninstalling the anti vius software and install it again but still cannot, the virus is still there ..what should i do? bec if my anti virus auto protect is disabled, my computer is at risk because i often connect to the internet and i might get so many viruses that will destroy my pc.. PLease help me...

[chaslang]

Welcome to Major Geeks!

Cookies are not problems and cookies would also not be able to disable your antivirus.

Please work thru the below procedure and attach the requested logs when you finish:

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