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IOBit Software
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| Malware Removal Malware removal forum. Please see the READ ME FIRST thread before you post. Forum is staffed by a small number of volunteers, please be patient. |
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#1
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Hi this is my first post on your forum and I hope I'm doing this right.
My OS is XP Home Edition: I was having problems with my PC running slow, freezing, crashing. Before I found your website I thought it might be my startup items so I ran through the list on Google and found a couple of items that were listed as possible Malware. I found your site had valuable info and used your Tutorial on removing Malware. I ran all through all the steps but was not able to run ComboFix it would just not run. So I am attaching all the other logs I have. I finished your guide all the way thru. At the time when things were the worst I was using a hardware firewall as well as Comodo Firewall Pro, AVG8. I also used A-Squared Free, CCleaner and Spyware Blaster. I continued to have problems after all the cleaning with my CPU usage up to 100% but nothing showing up on the Task Manager using that much. I think I had a conflict with Comodo and AVG and have since changed to Avast and it seems to be working better (no freezing). I would just like to know that I have gotten rid of everything or if there are still problems I am not aware of since I have not opened the MGTools log (not that I would know what I am looking at). I am not a novice but not really an intermediate. So any help would be appreciated. I use this computer for a home business and would really like to make sure it is safe. Thank you in Advance for any help you can share. |
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#2
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Welcome to Major Geeks!
Please complete the below instructions in the order they are written. Download Registry Search (see the link titled RegSearch Download Link)
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing) O24 - Desktop Component 0: WebSearch Active Desktop - C:\PROGRA~1\Toolbar\SSAVER\BIN\TBSSaver.html After clicking Fix, exit HJT. Fixing Locked Desktop
Now download The Avenger by Swandog46, and save it to your Desktop.
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to the registry. If you do not get a success message, it definitely did not work. Now run Ccleaner! Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the below logs:
__________________
"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
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#3
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Hi
Okay I ran exactly as you posted. In reply to the message I got in my email: Here is the message that has just been posted: *************** I am assuming that you uninstalled AVG and installed Avast after you ran the MGTools? Please delete this folder: C:\327882R2FWJFW C:\PROGRA~1\Toolbar Now right click the desktop / properties / desktop / customize / web and remove everything that is there except the default " My Current Home Page" and make sure no boxes are checked. We want to remove this: O24 - Desktop Component 0: WebSearch Active Desktop - C:\PROGRA~1\Toolbar\SSAVER\BIN\TBSSaver.html Now tell me what issues you are still having. ************************************************ I did this part first, then went on to the post. Yes, I changed AVG after I ran the MGTools. I deleted the first folder but could not locate the second folder. I ran the rest of the post exactly as you stated. I did get a "Success" message on the fixme.reg Since posting the request I have had better luck with Avast. But I am now getting a pop-up for OPXPAPP.exe stating that it's missing. This only happens when I completely shutdown and start back up but not on a restart. I am still getting some "freezing" of windows but it comes back after a few seconds rather than completely being unavailable. While I was waiting for a reply I downloaded and ran Registry Booster from Uniblue. I thought it would help, let me know if I've made a mistake (?). I also added the Comodo BO Clean. I have been monitoring the CPU usage and it seems to be back to normal. When I ran the Regsearch it seemed to have started working and then did nothing for a while then the NotePad opened after about 10 minutes. So I ran it again and this time it showed that it was actually scanning something and was done in about 2 minutes. okay the logs are attached. Thank you for your help so far, I appreciate it. |
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#4
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And we avoid using registry cleaners in the malware forum. I suggest you uninstall that program too.
__________________
"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
| The Following User Says Thank You to chaslang For This Useful Post: | ||
ezeidan123 (07-27-08) | ||
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#5
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Hi
Sorry it's taken so long to respond. I followed all your guidelines in your last response. I am sorry about going out on my own my "first-timer" mistake :o, won't happen again, if there is a next time. I uninstalled the A-Squared and it didn't help, I uninstalled Comodo and I was still having problems so I re-installed Comodo, uninstalled Avast and installed AntiVir. It seems to be working well now. I followed recommendations on the forum for the next best thing to Avast. I am hoping you found the logs I sent to be clear finally. I didn't receive a response on that front so I am hopeful that I'm done looking for Malware? Thank you so much for all the help you've given me I do appreciate it. My computer is running alot better than when I first went looking for help. |
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#6
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Not quite yet.
First uninstall Ask Toolbar and then you will be clean. If you are not having any other malware problems, it is time to do our final steps:
__________________
"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
| The Following User Says Thank You to chaslang For This Useful Post: | ||
ezeidan123 (07-28-08) | ||
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#7
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I have followed your instructions all the way through. UPDATE: computer is running great, I think I will stay with the AntiVir for now. Weird happenings because I'd had Comodo and Avast for a while, didn't encounter problems with it until the problem with the Spyware. Anyway thank you so much for your help! I am such a happy camper now. Have a great day!
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#8
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You're welcome. Surf safely!
__________________
"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
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