Help finding the right modem driver

[MEK56]

Originally Posted by dlb

Glad I could help!

[dlb]

please help

[DavidGP]

Originally Posted by MEK56

please help

Hi and welcome

You'll need to start a new thread in the driver forum on your issue and give us as much information as possible, things like....

1. What windows version you using?
2. Is your PC an OEM built one like from DELL, HP, Sony etc, if so what model is it.
3. If your PC is a home build what Motherboard make and model is it?
4. What driver are you missing or what is the actual problem you need help with.

Some info that will be helpful if you have not used a forum before...

How To Post A New Thread Requesting Support

plus to aid with the collection of info as mentioned above this small guide

To find this info you can use the likes of Everest to find this info, at times a summary log of your PC can help, to do this

Install Everest and run
Click Report (top menu) > Report Wizard > Next
Choose System Summary Only > Next
Choose Plain Text > Finish and wait for report to generate
Click Save to File and leave the File Name as Report, then click the Save as Type dropdown and choose Report files (*txt) and click Save (n.b. Save to desktop is best as easy place to find it, use Browse to locate desktop)


Do NOTE that some parts of this report may have information on your email address and IP address, edit these out and resave the text doc before attaching

Then attach your log to your NEW post in Drivers forum as per these instructions HOW TO: Attach Items To Your Post

[MEK56]

Originally Posted by Halo

Hi and welcome

You'll need to start a new thread in the driver forum on your issue and give us as much information as possible, things like....

1. What windows version you using?
2. Is your PC an OEM built one like from DELL, HP, Sony etc, if so what model is it.
3. If your PC is a home build what Motherboard make and model is it?
4. What driver are you missing or what is the actual problem you need help with.

Some info that will be helpful if you have not used a forum before...

How To Post A New Thread Requesting Support

plus to aid with the collection of info as mentioned above this small guide

thank you for helping me

[MEK56]

my modem driver had lost what i do?

[MEK56]

this is my system detailOS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3, v.3264 Build 2600
OS Manufacturer Microsoft Corporation
System Name XP-57EEE719EF6A
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv9700 Notebook PC
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 13 GenuineIntel ~1862 Mhz
BIOS Version/Date Hewlett-Packard F.58, 6/16/2008
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.3264 (xpsp.071130-1427)"
User Name XP-57EEE719EF6A\Markos
Time Zone Pacific Daylight Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.35 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GB
Page File C:\pagefile.sys

[DavidGP]

Hi

Moved your question to its own thread.


Judging by what others have done when downgrading Vista to XP on PCs that where built around Vista, and in the same model range as your laptop is that used this Modem Driver ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37725.exe

[MEK56]

i tried but that error come up
driver installation faild could not find device

[DavidGP]

Hi

Do you use a Modem for Dialup Internet/Fax services or are you on Cable, DSL? if so and your PC is not having any other issues, then disable this device as you're not going to be using it anyways.

In Device Manager what items have Yellow ! marks by them if any?

Sadly its very hit and miss on drivers when downgrading from Vista to XP, as that PC was build around drivers for Vista (not a Microsoft issue but HP and the OEMs in their development of new hardware and not making the drivers backward compatible), only other one some with a DV9700t HP laptop have used is this one http://www.versiontracker.com/dyn/moreinfo/win/113533 after that I dont know which ones may work, if Vista came on that PC and you need the modem, then revert to Vista, its a good OS, different to XP but then XP was different to Win98.