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Malware Removal Malware removal forum. Please see the READ ME FIRST thread before you post. Forum is staffed by a small number of volunteers, please be patient.


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Old 07-12-11, 10:20
finn01 finn01 is offline
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Unhappy Please Help!

So about a week and a half ago, my computer picked up some virus that posed as Vista Repair and blocked all of my programs. I got rid of it with Malwarebytes, went on vacation for a few days, turned my computer on and watched it come back with a vengeance. I'm pretty sure at this point I've gotten rid of it, but then I got the Google Redirect virus (which also randomly starts Internet Explorer). So after reading forum after forum and trying every virus scanner known to mankind, I finally used Hitman Pro 3.5. This seemed to do the trick (there is no more Google Redirect and IE hasn't popped up yet today) but when I let it reboot to fully delete the infected files, it started a continuous loop of BSOD, restart, BSOD, restart...when I realized it had no intention of starting, I started it in Safe Mode with Networking and that's currently how I'm using my computer. I've hit the point of immense frustration and it's taking a lot of self restraint to not throw my laptop across the room-- so please help!!
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Old 07-12-11, 13:31
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TimW TimW is offline
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Default Re: Please Help!

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.
  • **** If something does not run, write down the info to explain to us later but keep on going. ****
  • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

  • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

  1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
  2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
  3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
  4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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