unknown virus please help!!!!

[john69er123]

ok so i had kaspersky on my laptop for a year now and then it started crashing i would run scans and run scans nothing now it will flash blue screen and reboot since it has started i deleted kaspersky installed norton it picked nothing up and now i have a very annoying McAfee thing in the bottom right hand on my screen telling me my computer is at risk but it pulls nothing up i tried to uninstall McAfee but it wont let me oh and it deleted my norton ($50) i need help please i thought i knew computers but i guess not...

[chaslang]

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

[john69er123]

thanks i think it cleared up my laptop everything seems to be running i will post if another crash happens

[chaslang]

You're welcome.

You appear to have skipped important early instructions in the READ & RUN ME. You have multiple antivirus programs installed. You need to uninstall either Avast or McAfee Security Center. Since McAfee is a security suite with a firewall, AV and AS, you may want to uninstall Avast and keep McAfee unless you don't like McAfee or are not paying to keep it updated.

[john69er123]

i know it says i have two anti virus but if you would have read my first post carefully you would have seen where i tried to uninstall McAfee but it wont let me because its not really there now if you want to tell me another way to get rid of besides the control panel>programs>uninstall a program i would be more then happy to remove it but till then there is nothing i can do

[TimW]

McAfee Removal Tool

[chaslang]

After running the McAfee Removal Tool, continue with the below so we can be sure it is removed.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

KILLALL::

Driver::
mcmscsvc
McNASvc
McProxy
McShield
mfefire
mfevtp

File::
C:\Windows\system32\mfevtps.exe

Folder::
C:\Program Files\Common Files\McAfee
C:\Program Files\McAfee.com
C:\Program Files (x86)\McAfee
C:\Program Files (x86)\McAfee.com

Registry::
[HKEY_USERS\S-1-5-21-3112373537-2104363469-3633421489-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"ProxyServer"=""
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"mcui_exe"=-
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{ED964554-6989-44EB-B321-F7CB2C9B4AE5}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{ED964554-6989-44EB-B321-F7CB2C9B4AE5}]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.



Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!