PLEASE HELP... Can't startup my computer after running Norton Power Eraser

[thisisu]

Originally Posted by WiLOz

yea i haven't deleted it

Which drive letter does your Windows partition appear as when you are in Command Prompt? C:? D:? E:?

[WiLOz]

it seems like it switches around but right now its D

[thisisu]

Originally Posted by WiLOz

it seems like it switches around but right now its D

Ok I will try to explain what needs to be done. All we want to do right now is copy bootrec.exe into the WINDOWS folder. For example: D:\WINDOWS

Replace your flash drive letter and WINDOWS drive letter accordingly for this command. When it says 1 file(s) copied, then you know it worked properly.

• copy /y i:\bootrec.exe d:\windows

Let me know when you have done this successfully or if you are having trouble.

[WiLOz]

the bootrec before was saying that it was incompatible with my system.. will that be an issue?

[thisisu]

Originally Posted by WiLOz

the bootrec before was saying that it was incompatible with my system.. will that be an issue?

Quite possibly yes, I think you have a 64bit OS so I attached the 64bit version of bootrec.exe.

If you still have compatibility issues I will provide the 32bit bootrec.exe

[WiLOz]

the frst64 and the bootrec file you attached both said incompatible when i tried to use them... though right now it says the system cannot find the file specified

[thisisu]

Is bootrec.exe on the root of the flash drive?

[WiLOz]

ok it wasn't but i fixed it and it copied

[thisisu]

Alright, then try these two commands:

• bootrec /fixmbr
• bootrec /fixboot

If still a compatibility issue, continue with the below:

Attached is the 32-bit (x86) version of Bootrec.exe

Let me know if you still get compatibility issues with this one.

Remember to try the instructions provided earlier with this version of Bootrec.exe

[WiLOz]

ok so now the 32bit worked but now its saying the program won't start because wer.dll is missing

[thisisu]

Heh, ok copy the x86 version of Bootrec.exe into this folder c:\Windows\system32
Delete the bootrec.exe that you previously copied in D:\Windows (the x64 bit version of bootrec.exe)

then try:

• bootrec /fixmbr
• bootrec /fixboot

Let me know the output of each this time.

[WiLOz]

yea thats what i did and thats when it said that error code for both of the commands "The program can't start because wer.dll is missing from your computer. Try reinstalling the program to fix this problem" ...

It kills me to say this but i think im going to have to give up for now.. Will you be available later on tonight? as much as im dying to get this working i have to try and get some sleep before i have to be at work in a few hours... i really appreciate everything you have done so far to help me though..

[thisisu]

Originally Posted by WiLOz

It kills me to say this but i think im going to have to give up for now.. Will you be available later on tonight

Yes.

Originally Posted by WiLOz

i really appreciate everything you have done so far to help me though..

No problem.

[WiLOz]

Are you still around.. Ready for round 2?

[thisisu]

Hello,

I am out of ideas without you being able to boot from a full recovery disc. Unfortunately Microsoft not allow servers to host this type of disc for free.

If you have another Windows 7 computer, you may be able to create your own following these directions: How to Create a Windows 7 System Repair Disc

Otherwise, there are sites like the following which host the downloads for a ~$10 fee. High-Speed Repair CD Downloads

If you are able to get one of these, you would go into the Command Prompt after booting from the CD and type the following commands:

bootrec /fixmbr
bootrec /fixboot

If you are still unable to boot after that, let me know and I will be able to assist you further but provide details on what type of boot issue you receive.