MajorGeeks Support Forums

Go Back   MajorGeeks Support Forums > ----------= PC, Desktop and Laptop Support =---------- > Malware Removal
Register FAQ Members List Calendar Casino Mark Forums Read

Malware Removal Malware removal forum. Please see the READ ME FIRST thread before you post. Forum is staffed by a small number of volunteers, please be patient.


Reply
 
Thread Tools Display Modes
  #1  
Old 04-30-12, 09:42
supermom supermom is offline
Private E-2
 
Join Date: Apr 2012
Posts: 28
Thanks: 3
Thanked 0 Times in 0 Posts
Default Please help virus from gaming wonderland

Hi please help my kids downloaded gaming wonderland and now i cannot see anything that requires a flash player.I have followed the read me first instructions and will do my best to post the proper logs. Sorry but i am not super great with computers but pretty good with directions!
I have a dell inspiron n7110

Last edited by TimW; 04-30-12 at 14:31.. Reason: Removed inline logs.
Reply With Quote
Sponsored links
  #2  
Old 04-30-12, 14:33
TimW's Avatar
TimW TimW is offline
MajorGeeks Administrator - Jedi Malware Expert
 
Join Date: Jan 2005
Location: The recesses of my mind!
Posts: 46,715
Thanks: 449
Thanked 4,656 Times in 4,395 Posts
Default Re: Please help virus from gaming wonderland

Quote:
Originally Posted by supermom View Post
Hi please help my kids downloaded gaming wonderland and now i cannot see anything that requires a flash player.I have followed the read me first instructions and will do my best to post the proper logs. Sorry but i am not super great with computers but pretty good with directions!
I have a dell inspiron n7110
Please follow these instructions and then ATTACH your logs:
SAS
MBAM
RootRepeal - if it runs
ComboFix
C:\MGLogs.zip
__________________
Major cake licker.
YCLAHTW, BYCMHD!!

Major Geeks on Facebook

Major Geeks Newsletter
Reply With Quote
  #3  
Old 04-30-12, 15:11
supermom supermom is offline
Private E-2
 
Join Date: Apr 2012
Posts: 28
Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: Please help virus from gaming wonderland

Hi
I am so sorry but i don't know what sas is?
Root repeal will not run as well.
Thank you for being patient with me
Reply With Quote
  #4  
Old 04-30-12, 15:39
TimW's Avatar
TimW TimW is offline
MajorGeeks Administrator - Jedi Malware Expert
 
Join Date: Jan 2005
Location: The recesses of my mind!
Posts: 46,715
Thanks: 449
Thanked 4,656 Times in 4,395 Posts
Default Re: Please help virus from gaming wonderland

SAS- SuperAntiSpyware
MBAM - MalwareBytes Anti-malware
__________________
Major cake licker.
YCLAHTW, BYCMHD!!

Major Geeks on Facebook

Major Geeks Newsletter
Reply With Quote
The Following User Says Thank You to TimW For This Useful Post:
supermom (04-30-12)
  #5  
Old 04-30-12, 16:15
supermom supermom is offline
Private E-2
 
Join Date: Apr 2012
Posts: 28
Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: Please help virus from gaming wonderland

I have the files uploaded i hope they are correct.
Attached Files
File Type: txt sas log.txt (581 Bytes, 9 views)
File Type: txt mbam-log-2012-04-27 (11-48-10).txt (1.9 KB, 9 views)
File Type: txt ComboFix.txt (21.3 KB, 12 views)
File Type: zip MGlogs.zip (241.5 KB, 16 views)
Reply With Quote
Sponsored links
  #6  
Old 04-30-12, 16:43
TimW's Avatar
TimW TimW is offline
MajorGeeks Administrator - Jedi Malware Expert
 
Join Date: Jan 2005
Location: The recesses of my mind!
Posts: 46,715
Thanks: 449
Thanked 4,656 Times in 4,395 Posts
Default Re: Please help virus from gaming wonderland

I am not finding any malware in your logs. I suggest you post in the software forum for additional assistance.

Since you are not having any malware problems, it is time to do our final steps:
  1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
  2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
    • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
    • "%userprofile%\Desktop\combofix" /uninstall
      • Notes: The space between the combofix" and the /uninstall, it must be there.
      • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


  3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
  4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
  5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
  6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
  7. Go to add/remove programs and uninstall HijackThis.
  8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
  9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
    • Refer to the cleaning procedures pointed to by step 7 of the READ ME
      for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.

  10. After doing the above, you should work thru the below link:


Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0
__________________
Major cake licker.
YCLAHTW, BYCMHD!!

Major Geeks on Facebook

Major Geeks Newsletter
Reply With Quote
  #7  
Old 04-30-12, 18:51
supermom supermom is offline
Private E-2
 
Join Date: Apr 2012
Posts: 28
Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: Please help virus from gaming wonderland

Thank you so much for your help. I will try the software forum like you suggested because my flash player still will not open for anything.
Reply With Quote
  #8  
Old 05-01-12, 12:33
supermom supermom is offline
Private E-2
 
Join Date: Apr 2012
Posts: 28
Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: Please help virus from gaming wonderland

Hi Again
I am back after taking several steps in the software forum they suggested I try posting here again. I found the following on my firefox after i had deleted it from control panel and uninstalled firefox completely and reinstalling it
File: NPgtEISb.dll
Version: 1.0.0.1
GamingWonderland Installer Plugin Stub for 32-bit Windows

MIME Type Description Suffixes
application/x-gt-gamingwonderlandpluginei GamingWonderland Installer Plugin Stub gti
Reply With Quote
  #9  
Old 05-01-12, 12:40
TimW's Avatar
TimW TimW is offline
MajorGeeks Administrator - Jedi Malware Expert
 
Join Date: Jan 2005
Location: The recesses of my mind!
Posts: 46,715
Thanks: 449
Thanked 4,656 Times in 4,395 Posts
Default Re: Please help virus from gaming wonderland

Did you uninstall Firefox completely?

We are going to be uninstalling your old version of FireFox and installing the new version. So do the below to save bookmarks:
  • Run FireFox and click Bookmarks.
  • Then select Organize Bootmarks.
  • Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.

Now download and save the installer for the current version of FireFox but DO NOT install it yet. Get it here: Mozilla FireFox

You will need to exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.

Start by uninstalling FireFox and then reboot. Do not skip the reboot.
After reboot, delete the below folders:

C:\Documents and Settings\UserAccount\Local Settings\Application Data\Mozilla
C:\Program Files\Mozilla Firefox

where UserAccount is the actual user account name being used.

Now reinstall FireFox from the file previously downloaded.
Import your bookmarks file. (similar process to exporting).


Is FireFox working okay now?
__________________
Major cake licker.
YCLAHTW, BYCMHD!!

Major Geeks on Facebook

Major Geeks Newsletter
Reply With Quote
  #10  
Old 05-01-12, 14:26
supermom supermom is offline
Private E-2
 
Join Date: Apr 2012
Posts: 28
Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: Please help virus from gaming wonderland

Hello
I followed your instructions and i had not completely uninstalled it the first time but now I have and after reinstalling , FF finally has shockwave listed as enabled in my plugins but I am still not able to use anything that requires a flash player. Aaargh!
Reply With Quote
Sponsored links
  #11  
Old 05-01-12, 14:44
supermom supermom is offline
Private E-2
 
Join Date: Apr 2012
Posts: 28
Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: Please help virus from gaming wonderland

Hi again
I also noticed that I have very little hard disk space left and I have not really installed any programs on this laptop so I will try to clean it up too.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Winter Wonderland TeeCee The Lounge 25 12-18-09 22:27
How important is gaming headset to PC gaming? fata1tygeek Software 3 06-12-09 19:37
free virus scanner, easy on gaming ? grex Malware Removal 1 06-13-07 17:16
cpu and gaming zombes Hardware 2 08-09-06 17:38
anti virus and online gaming dewback Software 5 03-14-04 23:15


All times are GMT -5. The time now is 23:14.

MajorGeeks.Com Menu

MajorGeeks.Com \ All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ NEW! PC Games \ System Tools \ Macintosh \ Demonews.Com \ Top Downloads

MajorGeeks.Com \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds


All content Copyright MajorGeeks.com source code Powered by vBulletin® Version 3.8.4
Copyright © 2009 vBulletin Solutions, Inc. All rights reserved.
Ad Management by RedTyger