Please help virus from gaming wonderland

[supermom]

Hi please help my kids downloaded gaming wonderland and now i cannot see anything that requires a flash player.I have followed the read me first instructions and will do my best to post the proper logs. Sorry but i am not super great with computers but pretty good with directions!
I have a dell inspiron n7110

[TimW]

Originally Posted by supermom

Hi please help my kids downloaded gaming wonderland and now i cannot see anything that requires a flash player.I have followed the read me first instructions and will do my best to post the proper logs. Sorry but i am not super great with computers but pretty good with directions!
I have a dell inspiron n7110

Please follow these instructions and then ATTACH your logs:
SAS
MBAM
RootRepeal - if it runs
ComboFix
C:\MGLogs.zip

[supermom]

Hi
I am so sorry but i don't know what sas is?
Root repeal will not run as well.
Thank you for being patient with me

[TimW]

SAS- SuperAntiSpyware
MBAM - MalwareBytes Anti-malware

[supermom]

I have the files uploaded i hope they are correct.

[TimW]

I am not finding any malware in your logs. I suggest you post in the software forum for additional assistance.

Since you are not having any malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0

[supermom]

Thank you so much for your help. I will try the software forum like you suggested because my flash player still will not open for anything.

[supermom]

Hi Again
I am back after taking several steps in the software forum they suggested I try posting here again. I found the following on my firefox after i had deleted it from control panel and uninstalled firefox completely and reinstalling it
File: NPgtEISb.dll
Version: 1.0.0.1
GamingWonderland Installer Plugin Stub for 32-bit Windows

MIME Type Description Suffixes
application/x-gt-gamingwonderlandpluginei GamingWonderland Installer Plugin Stub gti

[TimW]

Did you uninstall Firefox completely?

We are going to be uninstalling your old version of FireFox and installing the new version. So do the below to save bookmarks:

• Run FireFox and click Bookmarks.
• Then select Organize Bootmarks.
• Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.

Now download and save the installer for the current version of FireFox but DO NOT install it yet. Get it here: Mozilla FireFox

You will need to exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.

Start by uninstalling FireFox and then reboot. Do not skip the reboot.
After reboot, delete the below folders:

C:\Documents and Settings\UserAccount\Local Settings\Application Data\Mozilla
C:\Program Files\Mozilla Firefox

where UserAccount is the actual user account name being used.

Now reinstall FireFox from the file previously downloaded.
Import your bookmarks file. (similar process to exporting).


Is FireFox working okay now?

[supermom]

Hello
I followed your instructions and i had not completely uninstalled it the first time but now I have and after reinstalling , FF finally has shockwave listed as enabled in my plugins but I am still not able to use anything that requires a flash player. Aaargh!

[supermom]

Hi again
I also noticed that I have very little hard disk space left and I have not really installed any programs on this laptop so I will try to clean it up too.