please wait while the connection is being established

[anthgav]

Computer:
Acer Aspire 4820T
Windows Home Premium 64bit
3gb RAM

.........................................

Hi, I have been handed a laptop, when turned on it displays the following message "please wait while the connection is being established" there is also a german translation underneath. I believe initially it may have been displaying the Metropolitan Police Malware, but all that appears now is this white screen with this message on it.

I have read the READ ME sticky but unfortunately this malware has locked the laptop and I can not access Windows even in safe mode as I just get a screen with the stated message on it.

I have searched the forum for solutions but have found none relevant to my configuration.

I would be great full for some assistance in removing this pesky malware, the person who the laptop belongs to urgently needs it up and running as soon as possible.

Can anyone help?

[thisisu]

Hi and welcome to Major Geeks, anthgav

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Startup Repair
• System Restore
• Windows Complete PC Restore
• Windows Memory Diagnostic Tool
• Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
• Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)