please wait while the connection is established

[fowlcon]

hi ive got that annoying virus.
Ive read other posts on the subject i seem to have a problem getting to the system recovery options if i press f8 i get the advanced boot options but these are the only options i get
safe mode
safe mode with networking
safe mode with command prompt

enable boot logging
enable low res video
last know good config
directory services restore mode
debugging mode
disable auto restart on system failure
disable driver signature enforcement

start windows normally.

if i try booting from the recovery disc(packaged with computer)i dont get an option to recover just install.
What am i doing wrong?

[thisisu]

Welcome to MajorGeeks, fowlcon

If you are on Windows XP, you will have to create a bootable portable executable (PE) CD in order to run FRST.
See the following list of examples:

• http://majorgeeks.com/UBCD4Win_d5710.html
• http://majorgeeks.com/Ultimate_Boot_CD_d4981.html
• http://majorgeeks.com/Barts_PE_Builder_d4007.html

[fowlcon]

Hi thisisu
To start with the first of many thank you's.Secondly my apologies I should have posted that I'm running 32bit windows vista home premium.If you need anymore details please let me know and again many thanks

[thisisu]

No problem. If Startup Repair is not available from the F8 menu while you are booting from the hard drive, then you must use your Windows Vista DVD in order to complete the tasks listed under "To enter System Recovery Options by using Windows installation disc"

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Startup Repair
• System Restore
• Windows Complete PC Restore
• Windows Memory Diagnostic Tool
• Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
• Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

[fowlcon]

thanks again thisisu for your time
i wonder if dropping the computer out of a top floor window will help.Have tried to boot from packaged recovery disc but the only option i get is to install windows and i can only go so far as drive selection as there isnt enough drive space to proceed(not that i would want to).So again im wondering want im doing wrong?

[thisisu]

Hi,

Try to follow method two here: http://www.vistax64.com/tutorials/194765-system-recovery-options.html

[fowlcon]

thanks again thisisu
but as i have posted before i dont ever get the option to recover system the screen i get is slightly different from the ones on the vista forums and i dont get the option to recover on the bottom left hand corner.I can only assume that no recovery option was included on my recovery disc.I will try contacting my manufacturer and see why. Of course if you have any other ideas i would be happy to hear them

[fowlcon]

hi again.
Have trawled through vista forums with no success.
two questions i can access freedos using the motherboard setup disc but FRST.exe doesnt run in dos,is there a version i can run in dos?
Second question i have a second hard drive would it be possible to install windows to that then i believe i can make that drive bootable.would i then be able to recovery the first drive with that?

[thisisu]

Hello,

Try to enter Safe Mode with Command Prompt using the F8 boot menu
Does the ransom screen appear here as well? Or do you see the Command Prompt window? Let me know.

[fowlcon]

unfortunatly on any of the safe modes, infact any of the advanced boot options eventually lead to windows and the white virus screen i assume windows is running perfectly well behind but the only thing i can do is get on to the switch user screen and play about with the ease of access tools

[thisisu]

Do you have a blank CD or flash drive?

This should work as I just tested it and worked fine for me. : The Kaspersky WindowsUnlocker utility to fight ransom malware


__

Only thing that it doesn't detect is the NoDesktop policy (your desktop will be blank). If this happens to you too, download and run Malwarebytes. You will have to reboot your computer for the changes to take affect.

Hope this helps

[fowlcon]

Well things to say "your a bloody genius"is one.
As im typing this reply from my fully functional desktop your solution worked a treat and i really cant thank you enough.
if you want my first born child please just ask
seriously thank you very much for your hard work and time

[thisisu]

You're welcome
Be safe.