Redirect Won't DIE

[Enchurito]

I've been round and round with this for 2 days now and I'm very frustrated. I keep getting redirected in any browser and before I uninstalled it AVG was saying C:\windows\system32\services.exe was infected with a trojan. I followed the Vista & Windows 7 Malware Removal guide and it didn't help so here are my logs as requested. Also combofix won't make me a log and doesn't show the blue screen shown in the pictures.

[Kestrel13!]

I am currently reviewing those logs and will make a response to you later on today.

[Kestrel13!]

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://feed.helperbar.com/?publisher=OPENCANDY&dpid=OPENCANDYAPRIL&co=US&userid=17d2f093-3d53-475b-8fce-8e5bb775d257&affid=110774&searchtype=ds&babsrc=lnkry&q={searchTerms}
• R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://feed.helperbar.com/?publisher=OPENCANDY&dpid=OPENCANDYAPRIL&co=US&userid=17d2f093-3d53-475b-8fce-8e5bb775d257&affid=110774&searchtype=ds&babsrc=lnkry&q={searchTerms}
• R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://feed.helperbar.com/?publisher...absrc=lnkry_nt
• R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://feed.helperbar.com/?publisher=OPENCANDY&dpid=OPENCANDYAPRIL&co=US&userid=17d2f093-3d53-475b-8fce-8e5bb775d257&affid=110774&searchtype=ds&babsrc=lnkry&q={searchTerms}
• R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://feed.helperbar.com/?publisher=OPENCANDY&dpid=OPENCANDYAPRIL&co=US&userid=17d2f093-3d53-475b-8fce-8e5bb775d257&affid=110774&searchtype=ds&babsrc=lnkry&q={searchTerms}
• O3 - Toolbar: (no name) - {ae07101b-46d4-4a98-af68-0333ea26e113} - (no file)

After clicking Fix exit HJT.


Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the area. Do not include the word Code.

:Files
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini

:reg
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it in your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!

[Enchurito]

Thank you for your help, am I ready to test if the computer is fine or should I keep holding off on using search engines?

Ok here's the log contents from otm:
All processes killed
========== FILES ==========
C:\Windows\assembly\GAC_32\Desktop.ini moved successfully.
C:\Windows\assembly\GAC_64\Desktop.ini moved successfully.
========== REGISTRY ==========
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{006ee092-9658-4fd6-bd8e-a21a348e59f5}\ not found.
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{afdbddaa-5d3f-42ee-b79c-185a7020515b}\ not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Chris
->Temp folder emptied: 10112193 bytes
->Temporary Internet Files folder emptied: 1356332 bytes
->Java cache emptied: 48935 bytes
->FireFox cache emptied: 297920569 bytes
->Flash cache emptied: 66218 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Flash cache emptied: 56475 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 27302333 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33237 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 321.00 mb


OTM by OldTimer - Version 3.1.19.0 log created on 06062012_211405

Files moved on Reboot...
C:\Users\Chris\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
File C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7MRNZ9HH\AllServices[3].xml not found!

Registry entries deleted on Reboot...

[Kestrel13!]

Download The Avenger by Swandog469, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

Files to delete:
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

Let me know if the browser redirects persist ot not.

[Enchurito]

Well I ran avenger and it doesn't seem to have done anything and did not make a log. But here's the new log from mgtools.

[Kestrel13!]

OK let us try OTM again.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the area. Do not include the word Code.

:Files
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini

:reg
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it in your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

[Enchurito]

Also AVG keeps claiming C:\windows\system32\services.exe is infected, maybe we should target that?

All processes killed
========== FILES ==========
C:\Windows\assembly\GAC_32\Desktop.ini moved successfully.
C:\Windows\assembly\GAC_64\Desktop.ini moved successfully.
========== REGISTRY ==========
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{006ee092-9658-4fd6-bd8e-a21a348e59f5}\ not found.
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{afdbddaa-5d3f-42ee-b79c-185a7020515b}\ not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Chris
->Temp folder emptied: 282325 bytes
->Temporary Internet Files folder emptied: 49717 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 166151481 bytes
->Flash cache emptied: 1941 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 208 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 159.00 mb


OTM by OldTimer - Version 3.1.19.0 log created on 06072012_120112

Files moved on Reboot...
C:\Users\Chris\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Windows\temp\flaE85D.tmp moved successfully.

Registry entries deleted on Reboot...

[Kestrel13!]

AVG keeps claiming C:\windows\system32\services.exe is infected, maybe we should target that?

Right then, can you zip up and attach the file for me?
Could you please get this: services.exe into a zipped file and attach it for me in your next post? To do this, see the below:

Please go to start > Run and paste in the following:

%systemdrive%\MGTools\zip "%systemdrive%\collect.zip" C:\windows\system32\services.exe

log retrievable @ C:\collect.zip


You forgot this bit.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Please also attach the OTM logs, don't post them inline like you have done. Thanks

[Enchurito]

Here are the requested logs

[Kestrel13!]

I want you to uninstall AVG for now please. I feel it could be blocking our fixes.

Now do this:

OK let us try OTM again.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the area. Do not include the word Code.

:Files
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini

:reg
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it in your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

Do not reinstall avg yet!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

[Enchurito]

Well I uninstalled avg, and ran what you asked, here are the logs. How did the analysis of services.exe go?

[Kestrel13!]

OK, let's replace the file and see what gives.

Now we need to use ComboFix by sUBs

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

KILLALL::

Fcopy::
C:\Windows\winsxs\amd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_2b54b20ee6fa07b1\services.exe | C:\windows\system32\services.exe
File::
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

[Enchurito]

Ok I ran combofix as requested but it did not make a log, I even did a search for combofix.txt on the whole C drive and it came up with nothing. But here is the MGtools log. It did pop up the following error message during its log making:

Nslookup.exe - ordinal not found
The ordinal 1108 could not be located in the dynamic link library wsock32.dll

And the computer is still redirecting.

[Kestrel13!]

We will have one more pop at this with a different tool. Then I shall have to seek advice.

Is services.exe still being flagged or not??

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Attach both of these logs into your next reply.

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Startup Repair
• System Restore
• Windows Complete PC Restore
• Windows Memory Diagnostic Tool
• Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
• Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

[Enchurito]

Ok I've got the logs, you asked me about services.exe do you want me to reinstall avg to test it?

[Kestrel13!]

Yes, we will reinstall avg eventually but not just yet... there's still alot to get through.

DAEMON Tools Lite <--- Can you disable this from running for now please?

We need to run an OTL Fix

• Right-click OTL.exe And select " Run as administrator " to run it. If Windows UAC prompts you, please allow it.
• Copy and Paste the following code into the Image textbox. Do not include the word Code

Code:

:otl
MOD - \\?\globalroot\systemroot\syswow64\mswsock.DLL ()
MOD - \\.\globalroot\systemroot\syswow64\mswsock.dll ()
DRV - (espkdjg) -- C:\Windows\SysWOW64\drivers\vlyq.sys ()
DRV - (zpko) -- C:\Windows\SysWOW64\drivers\bgidov.sys ()
DRV - (yiuxlir) -- C:\Windows\SysWOW64\drivers\rcxx.sys ()
DRV - (mbkug) -- C:\Windows\SysWOW64\drivers\vrprzbcf.sys ()
IE - HKLM\..\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}: "URL" = http://feed.helperbar.com/?publisher=OPENCANDY&dpid=OPENCANDYAPRIL&co=US&userid=17d2f093-3d53-475b-8fce-8e5bb775d257&affid=110774&searchtype=ds&babsrc=lnkry&q={searchTerms}
IE - HKLM\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2504091
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
[2012/06/07 10:20:26 | 000,061,440 | ---- | M] () -- C:\Windows\SysWow64\drivers\vlyq.sys
[2012/06/07 10:10:33 | 000,061,440 | ---- | M] () -- C:\Windows\SysWow64\drivers\bgidov.sys
[2012/06/07 10:08:37 | 000,061,440 | ---- | M] () -- C:\Windows\SysWow64\drivers\rcxx.sys
[2012/06/07 10:05:41 | 000,061,440 | ---- | M] () -- C:\Windows\SysWow64\drivers\vrprzbcf.sys
[2012/06/06 09:57:55 | 000,232,960 | ---- | C] () -- C:\Windows\Installer\{e646c503-9ec7-c4a5-92b8-12421562d858}\U\00000008.@
[2012/06/05 13:21:40 | 000,093,696 | ---- | C] () -- C:\Windows\Installer\{e646c503-9ec7-c4a5-92b8-12421562d858}\U\80000032.@
[2012/06/05 13:21:36 | 000,076,800 | ---- | C] () -- C:\Windows\Installer\{e646c503-9ec7-c4a5-92b8-12421562d858}\U\80000064.@
[2012/06/05 13:21:33 | 000,016,896 | ---- | C] () -- C:\Windows\Installer\{e646c503-9ec7-c4a5-92b8-12421562d858}\U\80000000.@
[2012/06/05 12:17:02 | 000,000,372 | ---- | C] () -- C:\Windows\SysNative\.crusader
[2012/06/04 15:30:57 | 000,000,773 | ---- | C] () -- C:\Windows\Installer\{e646c503-9ec7-c4a5-92b8-12421562d858}\L\00000004.@
[2012/06/04 15:30:53 | 000,002,048 | ---- | C] () -- C:\Windows\Installer\{e646c503-9ec7-c4a5-92b8-12421562d858}\U\00000004.@
[2012/06/04 15:30:53 | 000,001,584 | ---- | C] () -- C:\Windows\Installer\{e646c503-9ec7-c4a5-92b8-12421562d858}\U\000000cb.@
[2012/01/11 04:16:28 | 000,002,048 | -HS- | C] () -- C:\Windows\Installer\{e646c503-9ec7-c4a5-92b8-12421562d858}\@
@Alternate Data Stream - 1233 bytes -> C:\ProgramData\Microsoft:0J8cYoqhx2UJTnci8Ee24qJ
@Alternate Data Stream - 1211 bytes -> C:\ProgramData\Microsoft:5NQyoRBCq3O0hsM7pQF3X4ng
@Alternate Data Stream - 1044 bytes -> C:\Users\Chris\AppData\Local\I6wwK6R5U:c7SjsC7Uij5tSMT9CGfsqdQU
  
:commands
[EMPTYTEMP]
[RESETHOSTS]
[REBOOT]

• Then click the Run Fix button at the top.
• Click Image.
• OTL may ask to reboot the machine. Please do so if asked.
• The report should appear in Notepad after the reboot. ATTACH that report in your next reply.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Attached is fixlist.txt (at very end of my post.)

• Save fixlist.txt to your flash drive.
• You should now have both fixlist.txt and FRST64.exe on your flash drive.

Now re-enter System Recovery Options.
Run FRST64 and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (How to attach)

Reboot normally.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!

[Enchurito]

Well when running getlogs I got an error message, I took a screenshot of it. It also did not make a log this time.

[Enchurito]

Well running getlogs I got an error message, I took a screenshot of it. It also did not make a log this time

[Enchurito]

I don't seem to have redirecting anymore in firefox at all sweet!