Troubleshooting ONE (1) Connection on a Network

[brownizs]

http://support.asus.com/download/opt...uage=en&type=1

[grc123]

Originally Posted by brownizs

http://support.asus.com/download/opt...uage=en&type=1

Thank you very much for the link .. just as soon as I can locate some sort of drive to download to (and I have TWO of them around here - SOMEWHERE?!!!?), I will revisit this thread . . . .

[grc123]

Ok, I have downloaded this (Atheros"?) from the link you sent, do I need to get the one for Broadcom (Broadcom 802.11n Network Adapter" driver) from Asus also, please?

PS - I took this screenshot to make sure I got the right one for the Atheros (there were two)..?

[brownizs]

You can use the autodetect, which is also on the asus site. http://driveragent.com/asus.php It will tell you what driver & what equipment on the system, if you have lost the specs.

[grc123]

Originally Posted by brownizs

You can use the autodetect, which is also on the asus site. http://driveragent.com/asus.php It will tell you what driver & what equipment on the system, if you have lost the specs.

Don't I wish... recall, the laptop in question here is not accessing the internet (and I tried an ethernet cable directly from the router). I only have this desktop to work from, and it's a Dell running Vista (the laptop is Asus running 7).

[brownizs]

You download the tool and then have to find the USB keychain to load it. Can you get it online if you set a static IP on that machine? Go and try the uninstall and let Windows load the default to see if that works.

BTW, have you made sure that the wifi radio switch is not moved to off, if it has one?

[grc123]

Ok, I have this (screenshot) on an external, USB hard-drive (not a "USB keychain") - that doesn't matter, correct?

I believe I can now take it from the external hard-drive, and "put it" (download it?) onto my laptop, and I understand how to uninstall and allow Windows to try their default (and if that won't work, I would attempt this Atheros file, correct?).

I'm still not sure if I need to download drivers for "Broadcom 802.11n Network Adapter", which is listed 2nd in Device Manager under Network Adapters?

I'm not exactly sure I understand what you mean by: "Can you get it online if you set a static IP on that machine"?

PS - I realize I seem pretty ignorant here, I am just very concerned about making a major mistake here, by a simple misunderstanding or assumption...I literally cannot afford to take this laptop somewhere to be looked at/worked-on...I am on disability pay and barely staying afloat financially as it is...

[grc123]

Well I decided to live large, "grow a pair", and rolled some dice.

Nothing.

This (below) was my procedure:

1. > Uninstalled (Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NADIS 6.20) >

2. > Scanned for Hardware Changes >

3. > It reinstalled itself (WIN7 - Default) >

4. > Unzipped (extracted) the files from the link you sent, and am still getting the same messages (need to 'Reset' my adapter, and "Investigate router or access point").

Nothing...no difference, no change.

*As an aside, when you mentioned earlier about your experience(s) over the many years you've been doing this:

("been playing with networks hardcore for over the past 22+ years, computers over 35+ years. Trust me, when it comes from someone that says problems happen when you do stuff unconventional, and I have seen it happen first hand, and fixed a lot of stuff on my dime, either from afar or on premise, I can see that I have seen it all".)
I was/am *not* doubting you at all! I am a captive, willing audience, and only wish to get my laptop PC back online...that is it...that is all.

I am not looking to do anything unconventional, I simply wish to get my laptop back online - and I don't know enough about all of this stuff to "guess", or "assume" anything.

[brownizs]

If the driver did not change it, and you have tried both wired & wireless on your home network, what happens if you take it elsewhere? Does it connect to wifi there? What happens if you just plug it into the modem? Does it pull a IP when connected just to the modem through a wired connection?

[grc123]

Originally Posted by brownizs

If the driver did not change it, and you have tried both wired & wireless on your home network, what happens if you take it elsewhere? Does it connect to wifi there? What happens if you just plug it into the modem? Does it pull a IP when connected just to the modem through a wired connection?

Ok, thanks...when you say "elsewhere", I think you mean such as a hotspot (coffee-shop, McDonald's, etc?) - ANSWER: Don't know, would have to drive about 30 miles (one way), but am willing to do that if I must.

If I connect just to the modem through a wired connection, I will have to pull the cord/cable/ethernet wire out of the back of this desktop...is there anything I should know before I do that (in other words, is this one of those times when I may have to open command prompt, and type "ipconfig / something-or-other", please?)

[brownizs]

Shut down the modem, router, and any computers. Then unhook the router from the modem, and use that cord to connect to the laptop, to see if it will work.

[grc123]

Originally Posted by brownizs

Shut down the modem, router, and any computers. Then unhook the router from the modem, and use that cord to connect to the laptop, to see if it will work.

Ok YES - that works! I am typing this on the laptop now....!?!

[grc123]

Just for the sake of clarity (screenshot) . . .

[brownizs]

We know that the wired connection works. Without unloading the driver for the wifi, you could do a hard reset of the router, and do not enable wireless security when you test the connection between the laptop & router for wifi.

[grc123]

Originally Posted by brownizs

We know that the wired connection works. Without unloading the driver for the wifi, you could do a hard reset of the router, and do not enable wireless security when you test the connection between the laptop & router for wifi.

Pretty sure you (and others) may find this humorous, but I am really not sure what you mean after the point at which you typed; "hard reset of the router..."?

I understand (I think) that "hard reset" means push the reset button on the router, but am I supposed to put cables back the way they were before this last change (the direct-wire connection from the modem to the laptop test), or what, exactly, please?

[grc123]

Hello? Sorry if I said something wrong..I just didn't understand this part:

Originally Posted by brownizs

do a hard reset of the router, and do not enable wireless security when you test the connection between the laptop & router for wifi.

?

[grc123]

Just checking-back to see if there's any help still available here..? I thought we almost had this (my 8 month old laptop/wireless connect.) fixed..?

[brownizs]

I am at a loss at this point, due to every suggestion I gave, should have worked in one way or another. The router isn't a 5ghz model btw, or is a 2.4ghz Wireless N?

[grc123]

Originally Posted by brownizs

I am at a loss at this point, due to every suggestion I gave, should have worked in one way or another. The router isn't a 5ghz model btw, or is a 2.4ghz Wireless N?

Having difficulty finding an exact answer to your question, but I am guessing it's a 2.4, in that I think this router is becoming a bit dated, and the manual shows this (screenshot)--->