Possible Virus

[Wobble]

I am running Windows 7 64-Bit and i had a problem with windows booting. I put in the CD but it wouldn't repair so i took the CD out and hit F8 when the computer was going through the Bio thing and repaired it that way and restored it to the day before but it still says there is an error when windows starts up but it continues to boot and works after a while.

Now i am having a problem with IE saying it cant connect to the website im trying to go to and i have to hit back and forward multiple times for it to work. And today it started to effect my ventrilo and teamspeak saying i can not connect to the server when i have internet.

I have ran superantispyware and it found trojan.agent/gen and some adware tracking cookies. I got rid of those and rebooted but still getting those errors randomly. I'm not sure what could be causing IE, Ventrilo, and Teamspeak to be saying that. My friend told me to come here and hopefully yall could help

[Wobble]

I also just defragged the computer and still having a problem with the IE saying it cannot connect.

[Kestrel13!]

Welcome to the Malware Removal Forum.

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

[Wobble]

For the Defrogger it said "Unable to open file".
The ccleaner went to a memory dump and wouldnt work as well.

When running the Malwarebytes and restarted it said it found Trojan.Agent( which i have previously gotten rid of with superantispyware) so i quarintined it.

Anything else needed?

[Kestrel13!]

Anything else needed?

Yep, the log from running HitManPro and the log from running MGTools. (Refer back to the instructions)

[Wobble]

Sorry didnt see those.

[Wobble]

It will not let me send my Hitmanpro log because it is an XML. Is there anything i can do to change to another type of file to send it to you?

[Wobble]

Im not trying to bump this but the TROJAN.AGENT thing keeps coming up everytime i start my computer through malwarebytes. Im just letting you know.

[Kestrel13!]

It will not let me send my Hitmanpro log because it is an XML.

Compress the file using Windows' built in compression utility or a third-party utility such as 7Zip. For more information, read: How to Compress Files in Windows


Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the area. Do not include the word Code.

:Files
C:\Windows\svchost.exe

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it in your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.

Now run a complete/full scan with both Malware Bytes and SUPERantispyware, attach logs from each.

[Wobble]

Here is the log that i compressed. I am fixing to download OTM

[Wobble]

All processes killed
========== FILES ==========
File/Folder C:\Windows\svchost.exe not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: eric
->Temp folder emptied: 2587192 bytes
->Temporary Internet Files folder emptied: 250547058 bytes
->Java cache emptied: 1 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 1620 bytes

User: Public

User: UpdatusUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 129519732 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 585969774 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 72026164 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 992.00 mb


Here is the report for OTM.
OTM by OldTimer - Version 3.1.21.0 log created on 06262012_163004

Files moved on Reboot...
C:\Users\eric\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

Registry entries deleted on Reboot...

[Kestrel13!]

I am still not seeing a log from Hitman Pro. What problems remain?

[Wobble]

Nothing is wrong anymore. I ran antispyware and malware bytes again and it came back all clean. Thanks

[Kestrel13!]

Run RogueKiller again please just doing a scan and attach the log.

[Wobble]

Here ya go. Let me know if i need to do anymore steps.
Thanks for all the help.

[Kestrel13!]

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!