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Malware Removal Malware removal forum. Please see the READ ME FIRST thread before you post. Forum is staffed by a small number of volunteers, please be patient.


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Old 06-25-12, 00:46
Emil Svensson Emil Svensson is offline
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Default Removing W32/Patched.UB from C:\Windows\System32\services.exe

Hi,



I've seen the other thread about this exact same topic but also realize that everyone needs personalized help.



A couple of weeks ago I got some help removing Small.FI, Gen2 and atraps (I believe). The files were all gone, but the process left the system in a slightly
crippled (but fully useable) state. Yesterday this new file appeared. Could there be a common denominator?



Anyway; this is my sister's computer, and we're looking to do a clean install of Windows 7 (currently on Vista) in the very near future, but until then it's important that she can use the computer as she works from home. I've supplied the Avira scan report below.



Thanks in advance!


http://pastebin.com/cJ4yd7Ay
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Old 06-25-12, 07:07
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Default Re: Removing W32/Patched.UB from C:\Windows\System32\services.exe

Welcome to the Malware Removal Forum.

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.
  • **** If something does not run, write down the info to explain to us later but keep on going. ****
  • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
  • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

  1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
  2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
  3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
  4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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