Windows Update

[doctorforgolf]

Aloha,

Recently had malware that was fixed but am unable to do a Windows update (Error Code 80246008)

Tried to start the "Background Intelligent Transfer Service" but is not in services. Also tried WinFix but it did not work either.

Please help!

Windows 7 Home Premium
Service Pack 1
Acer Aspire 7560
64 bit OS

[Nick T]

Get a couple more options on this, but I had this happen to me, and I ran Tweaking.com and it fixed my problem.

http://majorgeeks.com/Tweaking.com_-...air_d7141.html

Also see this. http://support.microsoft.com/kb/883614

[doctorforgolf]

I tried both and no luck!

[Nick T]

Did you try a disk check or a restore ?? Also, when you removed your malware, did you happen to use Combofix ??

[doctorforgolf]

I did run a Check Disc and ComboFix was apart of the Malware fix.

[doctorforgolf]

I also tried from the Microsoft Forums, but did not work.

http://answers.microsoft.com/en-us/w...c-ee252b576c0f

[doctorforgolf]

I am also unable to use Microsoft office programs

[cipher]

Have you tried turning off your firewall/security programs? Sometimes incomplete installs will cause these problems. You said you used ComboFix, which can be dangerous if you don't know exactly what it is removing. It may have removed something you didn't need removed.

Try this:
Download your AV/Firewall/Security and then go offline. Uninstall the existing ones and reinstall them with the new files you downloaded. Go back online and see if updates work.

[doctorforgolf]

I tried open and shut off windows firewall but it won't open. I Shut off antivirus software and still windows firewall won't open or windows update won't open. Combofix was used by the Major Geeks malware guys.

[doctorforgolf]

I did this:
Try this:
Download your AV/Firewall/Security and then go offline. Uninstall the existing ones and reinstall them with the new files you downloaded. Go back online and see if updates work.

The installation of AVG or Superantispyware will not work if not connected to the internet. So I went online and they still would not install. When trying to install AVG I got this message, "The Windows Installer Services could not be accessed". So now I have no protection.

[pwillener]

Originally Posted by doctorforgolf

The Windows Installer Services could not be accessed

See http://support.microsoft.com/kb/2642495

[doctorforgolf]

Hello, I followed the link and followed all instructions. All 4 fixes failed to work.
1. Fix it FAILED
2. The Windows Installer Service was started successfully
3. Erroe message "Class not registered"
4. I tried to re-install AVG and Superantispyware but they did not install.

[Nick T]

Go into "Safe Mode with Networking" and try installing an AV and SAS.

[doctorforgolf]

OK I was able to install AVG but not SAS

[doctorforgolf]

Still unable to open Windows update.

[Nick T]

Long shot, try this,http:

http://www.majorgeeks.com/Tweaking.c...air_d7141.html

[doctorforgolf]

When trying to install Tweaking.com-Windows Repair I got this error message, "Could not create uninstall shortcut:" Installation stopped

[Nick T]

Do you have a repair install option, or head back to the Read and Run Me First Malware forum, to do another Malware check.

[doctorforgolf]

I do not have a repair install option. I will go back to the Malware forum. THANK YOU!

[doctorforgolf]

I receieved this message from the Malware Guys;
TimW MajorGeeks Administrator - Jedi Malware Expert

"I am afraid we have gone about as far as we can in the malware forum. Seek additional help in the software forum."