hold on blue screen?

[Norgates]

My computer, once in awhile, crashes about 2/3rds of the way through youtube videos (or embedded videos). If I run the same video after the computer boots back up, it plays through, so far with no further problem.

When the computer crashes it gives an immediate blue screen with a lot of information that I would like to look at, but I don't remember how to get the setting which causes the computer to hold on blue screen?

[_nullptr]

Right Click on 'My Computer', select Properties > Advanced > Startup and Recovery > Settings.
Uncheck 'Automatically restart'
If it's already configured to write a Small memory dump, you should be able to find the existing dumps in C:\Windows\Minidump, unless you've got something like CCleaner configured to delete the dump files.

[Norgates]

ah, yes. thank you!

[pwillener]

Originally Posted by Norgates

My computer, once in awhile, crashes about 2/3rds of the way through youtube videos (or embedded videos).

That should never happen; can you check if there is a newer device driver available for your display adapter?

Of course once you get the info from the BSOD, you will know more.

[Norgates]

Hi pwillener

sorry,what is the device driver for my display adapter? Is that the driver that goes with the monitor? What is the display adapter? (not sure what I'm looking for)

[pwillener]

See this topic that I wrote in another forum: http://forums.adobe.com/thread/945765

[Norgates]

thanks, pwillener, I'll try this.

In the meantime, I've been able to write down the numbers associated with the blue screen error. I didn't know how to copy them off the screen except with a pen:

STOP: 0x0000008F (0xC0....5, 0xBF606F43, 0xF779B928, 0x0......0) ativvaxx.dll - Address B606F48 base at BF55C000 Datestamp 4b0c99c6

STOP: 0x0000008F (0xC0....5, 0xBF55D232, 0xA35D5B0c, 0x0......0) ativvaxx.dll - Address BF55D232 base at BF55C000 Datestamp 4b0c99c6

When I looked up the numbers, I found an article which concurs with your own assessment that it's probably the graphics driver.

[pwillener]

Good info. (Yes, there is no other way to get these info from a BSOD screen than with a pen or a camera.)

Go to http://support.amd.com/us/gpudownloa...to_detect.aspx and let the online tool find if there is a newer driver available for your device.