Service.exe virus

[ugean]

Hello,

I have done the run & read me first and am still having problems so I am posting my logs hoping you guys can help. You have helped me amazingly in the past so I would greatly appreciate it if you can fix me this now.

OS: W7 x64
CPU 1090t X6
RAM 8 GB
disk space: about 3 TB including flexraid parity that is out of date.

Found this virus about a week ago. Came home from work and my wife had been on and AVG was up reporting about 10 viruses. So I don't know what she was doing. As soon as I boot into normal mode AVG finds this virus (located c:\windows\system32\services.exe).

I have been logged in in safe mode with networking. I scanned it several times with AVG, maleware bytes, super anti spyware, and spybot before going through the detailed run & read me first. All of those scans kept finding viruses and would remove all but the services.exe. I realize this is a critical system file for windows (and its locked) so I read some posts about doing a restore. wasn't really sure I wanted/needed to go that far so I came to you guys. I do have about 3TB of disk space so some scans do take a while. I do not have a back up to this data but most of it is on separate drives from the OS. Of course I have not kept up on my parity backup (flexraid) so cannot rely on that.

I am also out of the house a lot and cannot remote in, in safe mode. So I may have to take a day or two before responding to you. But I FTP off of this computer a lot so I really need to get it back up an running.

Posted logs thank you for your help and patients!

[chaslang]

Originally Posted by ugean

I have been logged in in safe mode with networking.

Please only use normal boot mode unless it is impossible to run in normal boot mode.

Rescan with HitmanPro

• When it finds services.exe - Virus, allow it to Replace by clicking the down arrow next to the detection and choosing Replace.
• Leave any other detections alone (Ignore them).
• Afterwards, click the Next button.
• HitmanPro may want to reboot the PC in order for the changes to take affect, please do so.
• After reboot and when you are back in Windows, run another scan with HitmanPro and then attach the latest hitmanpro.zip log See: HOW TO: Attach Items To Your Post.

Then run RogueKiller and run a scan. After it finishes the scan, select the Registry tab and then select any of the below that exist and then click the Delete button.

[ZeroAccess] HKCR\[...]\InprocServer32 : (C:\Users\Server 1\AppData\Local\{932ef130-854c-0447-f84e-552b47f200b6}\n.) -> FOUND

Then select the Files tab and if the below exist, click the Delete button again.

¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][FILE] @ : c:\windows\installer\{932ef130-854c-0447-f84e-552b47f200b6}\@ --> FOUND
[ZeroAccess][FOLDER] U : c:\windows\installer\{932ef130-854c-0447-f84e-552b47f200b6}\U --> FOUND
[ZeroAccess][FOLDER] L : c:\windows\installer\{932ef130-854c-0447-f84e-552b47f200b6}\L --> FOUND
[ZeroAccess][FILE] @ : c:\users\server 1\appdata\local\{932ef130-854c-0447-f84e-552b47f200b6}\@ --> FOUND
[ZeroAccess][FOLDER] U : c:\users\server 1\appdata\local\{932ef130-854c-0447-f84e-552b47f200b6}\U --> FOUND
[ZeroAccess][FOLDER] L : c:\users\server 1\appdata\local\{932ef130-854c-0447-f84e-552b47f200b6}\L --> FOUND

Then immediately reboot your PC.

After reboot, run a new scan with RogueKiller and save a log as in original instructions and attach the new log.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).
Then attach the below logs:

• the new Hitman log
• the new RogueKiller log
• C:\MGlogs.zip

[ugean]

Originally Posted by chaslang

Please only use normal boot mode unless it is impossible to run in normal boot mode.

I cannot run in normal mode. There is a process in msconfig called cftmon (or something like that) that is from an unknown. One of the problems I have been having is if that is on I get this FBI warning that locks my computer. Obviously its not real as it asks me to pay a fine right there. I had disabled it like two months ago and then AVG found and removed the virus but that process still showed as unchecked in msconfig so I have been leaving it that way.

Originally Posted by chaslang

[*]HitmanPro may want to reboot the PC in order for the changes to take affect, please do so.[*]After reboot and when you are back in Windows, run another scan with HitmanPro and then attach the latest hitmanpro.zip log See:

Reboot and go back into safe mode?

I am at work but will do this as soon as I get home tonight.

Thank you,

[ugean]

Ok I think I did everything right. Here are the new logs. Thank you very much!

[chaslang]

Okay that's better but some Windows services have been broken and need to be fixed.

First see if you can delete the below two folders. Tell me if you cannot to this but continue on no matter what happens:
C:\Windows\installer\{932ef130-854c-0447-f84e-552b47f200b6}
C:\Users\Server 1\AppData\Local\{932ef130-854c-0447-f84e-552b47f200b6}


Be patient while doing the below. The fixes can take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

[ugean]

Ok everything went fairly smooth. The only issue I had was while running mgtools I received a message that steelwerX WhoAMI stopped working. Before running the Windows Repair the system was very slow. Like it was under a high load and it wasn't. Cant really say if its better now has I have only done this post. but so far so good. Thank you! Please let me know if I am clean and should run the final steps.

[chaslang]

You're welcome.

Your BITS ( Background Intelligent Transfer Service ) is missing. This is needed for Windows Update to work. It's possible that other services are missing too like maybe Windows Defender.

Download the below file and save it to your Desktop

BITS.reg

Then right click on it and select Merge. If prompted, allow it to be added to your registry. Then reboot.

After reboot, run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

[ugean]

Ok everything went smooth. I usually have windows updates set to notify but don't download or install. I have windows defender but I do not install the malicious software tool. I hate that thing. Also there is a printer firmware update that will screw up my printer. here are the new logs.
Thanks,

[chaslang]

You're welcome. Your logs are good now.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
2. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
7. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!