Greetings

Hello everyone.

I currently work advanced technical support for a large firm, assisting field agents with all types of PC issues.

I specialize in manually removing viruses, malware, etc.

Been browsing this site for tips for a while, figured I would stop by and get active in the community.


Looking forward to learning even more methods from you guys, and providing whatever assistance I can as well.

Thanks for the site!

See ya around

 

Thanks for the welcoming!

I read through the post to "Become a Helper"

Honestly, I am not sure I would call myself an expert, maybe I am just too humble in my abilities...

So, not too sure how else I would be able to help out. Been looking through the latest posts and thinking about how I personally would handle it, and then of course reading what the techs have to say.
Really frustrating looking at these threads and knowing I can help them and offer advice... But of course I cannot do so yet

We do have different methods and tools it would seem. But also here, you guys deal strictly with giving instructions and relying on logs. While where I work, we always remote into the PC and do the virus removal. If we can't get remoted while it is in safe mode, we usually boot with a Win7/Bart PE disc and remotely remove the entrys through the virtualized environment.

Some of the tools we cannot use often due to encryption software and other OS specifics that need to be in place for our agents, so I am not too familiar with some that you use.

I will however say, I have been seeing the FBI Virus and ZeroAccess rootkit removal processes on here, and I hate to say, there are some files/entrys that are being missed. All of my virus removals are hands-on, digging through the entire PC for 2-3 hours, and I document everything I find, and I have found certain patterns and specific locations where they hide.

I have made up a couple 'Virus Removal Guides" specifically relating to the FBI Virus and ZeroAccess Rootkit. The guide was mainly intended to help our "lower tier techs" do actual virus cleanups rather than clearing temp files and running malwarebytes, then transferring it up to the advanced techs such as myself to take care of.


I would not mind releasing some of the documentation to you guys, just understand I would like to receive credit for it if you end up posting it as a guide or something (wouldn't mind building a little portfolio for myself )
But if you guys will utilize it just for in-house troubleshooting, I am more than willing to provide it!


Also, a side note, do you guys ever use remote connections to do the removals, or is there some policy/law preventing that?


Anyway, looking forward to seeing what I can do for the community!