post malware removal troubles

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by joddball, Dec 23, 2007.

  1. joddball

    joddball Private E-2

    Hello,

    I am running Windows XP. I recently discovered that my computer got a virus. The virus was discovered by AVG Free edition, and called 'Generic.EUP'. It affects the file "jun.exe", and has caused my interface to come up with some strange errors. I think that I have removed the virus following your instructions, but there are still some issues that I don't know how to resolve.

    For example, open programs no longer minimise into my taskbar; I can still access them by using 'Alt+Tab', it is not a severe problem I know but it is still a pain. There was also an error message that popped up everytime I opened up 'Control Panel' saying something about Hardware Acceleration for Sound Software, but that seems to have resolved itself.

    I have scoured the internet looking for some information but I cannot find any. Can you help me resolve this problem? I am currently living in China and I think this malware may be specific to the China region. I have also noticed that "C:/Windows/System32/jun.exe" is still in my msconfig 'Startup' tab. Is this a problem?

    I have uploaded the files as per your request, except for the AVG antispyware files as it didn't make a log after the scan despite my settings specifiying it should. Maybe this is because it didn't find any major problems?

    Thanks in advance!!
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please use add/remove programs to uninstall:
    J2SE Runtime Environment 5.0 Update 11"
    J2SE Runtime Environment 5.0 Update 9"
    Java(TM) SE Runtime Environment 6 Update 1

    Please disable all anti-virus and anti-spyware programs while we do the following:

    Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now download The Avenger by Swandog469, and save it to your Desktop.

    * Extract avenger.exe from the Zip file and save it to your desktop
    * Run avenger.exe by double-clicking on it.
    * Check the 'Input script manually' box.
    * Click on the magnifying glass icon.
    * Copy everything in the Quote box below, and paste it in the box that opens:

    * Now click the 'Done' button.
    * Click on the traffic light icon and OK the prompt.
    * You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.
     
  3. joddball

    joddball Private E-2

    Thanks very much for your help! I have done as you have asked and now have attached the files to this post.

    Also - when you say to disable antivirus software, do you mean to exit the program from the system tray, or to actually kill all the processes via Task Manager? I did the former...
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good job...:) ....you should also disable the guest user account.

    Your logs look clean.

    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used Pocket Killbox during your cleanup, do the below
    * Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    7. If we had you run Avenger, you can delete all files related to Avenger now.
    8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    10. If you are running Windows XP or Windows ME, do the below:
    * Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    11. After doing the above, you should work thru the below link:
    * How to Protect yourself from malware!
     
  5. joddball

    joddball Private E-2

    Ok cool, I have done all of what you said but I still have the small problem where my open windows will not minimise into the task bar. i.e. when minimised they do not show in the blue taskbar at the bottom of the screen, I need to use "Alt+tab" to scroll through open programs instead of just being able to click on them in the task bar. Do you have any idea how I can resolve this issue??

    I know it sounds trivial, but it is a bit of a pain in the arse.. :(


    Thanks for your help!!!
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It would probably be best to post that issue in the software section ....some of your settings or system files may have been corrupted ...so to start....go to start / run / type
    sfc /scannow and be ready to put in your xp cd.
     
  7. joddball

    joddball Private E-2

    ok, thanks for all your help! hope your christmas was a merry one!!
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome ...safe surfing. :)
     

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