Please help, Zeroaccess Rootkit Infection

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by suntzu83, Dec 4, 2011.

  1. suntzu83

    suntzu83 Private E-2

    Hi guys, a couple of days ago, I caught the Zeroaccess Rootkit Infection. I ran the Malware Removal Guide per your request, and went through all of them. The only removal program I wasn't able to run was Rootrepeal, which BSODed me everytime I tried to start a scan. I have attached the logs for your reference.

    Everything seems to be running normal now, but I want to make sure I got all the craplets and nothing is left over that will cause problems later.

    Thanks,

    Jerry
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!


    Goto the below link and follow the instructions for running TDSSKiller from Kaspersky
    • Be sure to attach your log from TDSSKiller
    Now please also download MBRCheck to your desktop.

    See the download links under this icon [​IMG]
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )
     
  3. suntzu83

    suntzu83 Private E-2

    Ok, ran both programs, and I've attached the TDSSkiller log. MBRcheck came clean and did not create a log.
     

    Attached Files:

  4. suntzu83

    suntzu83 Private E-2

    My bad, here is my MBR log.
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Just delete the below two files:

    C:\Documents and Settings\Jerry\Local Settings\Application Data\6e42i75q6s6w248232dl442y68g6x06i07owh
    C:\Documents and Settings\All Users\Application Data\6e42i75q6s6w248232dl442y68g6x06i07owh


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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