mouse TOUCHPAD not responding

Hi, my mousepad doesnt respond to my taps or swipes. If i hold down the left button of the touchpad then i can move the mouse around by the touchpad. But it wont move on its own. Been acting up for about a month. Computer is a bit slow loading up & opening programs. Something similar happened before so i suspected it was a virus. Only thing i've been doing is watching movies via Netflix & downloading songs via Youtube. Mouse works in Safe Mode. Tried scanning & scanning w/ different programs but nothing. Ive went through the "Read & Run" for malware & a technician said theres no sign of malware & to try posting here so here i am.

Thanks in advance.

 

Malware thread http://forums.majorgeeks.com/showthread.php?t=288117
nothing was found.

That would point to a wrong driver problem because minimal drivers are loaded in safe mode.

What is the brand and exact model pf the laptop?

 

Its a Toshiba Satellite C75D-A. How would the driver start being a problem? An update? I dont remember any driver update being installed recently. :confused

 

Try updating the touchpad driver. Not necessarily the latest, try something at least later than what's installed there. I assume an external mouse works?

 

Did you, by any chance, upgrade your OS? I went from XP to Vista and my Alps Touchpad driver and software for my Dell Precision M70 have compatibility issues with Vista. I tried to get a Vista driver and was presented with one for a Toshiba laptop that didn't have the features I need.

 

Drivers and even Windows get corrupted. If anyone knew why, we'd make sure the corruption never occurred.
http://support.toshiba.com/support/modelHome?freeText=1200005642
shows Elan, ALPS and Synaptic drivers. Check your hardware and current driver version.

You also failed to mention what version of Windows you are running. It is a good idea to include in a post or put the specs in your signature.

This helped someone in the Toshiba forum when the touchpad went weird.

 

Deeply apologize for the wait on my response. These last few days have been pretty hectic.:-o

 

I just went on the support website plodr gave me & i have the latest verison installed (17.0.8.1) & the latest update they have is 16.4.2.8. I read a few other posts w/ my issues & the external mouse worked for a bit but ended up having the same problems. So i thought i would save myself a headache & not go out & get one. Maybe Ill get one tomorrow though.

No definitely not.

Yes, sorry, i just realized from the last user's reply. I'm using Windows 8. Going to try the tip you just posted & see what happens.

 

No problem - we all have lives and we learn not to expect a response immediately.
Read and do what you can, when you can.

 

Thanks for being so understanding. I've reset the setup to its default. No change.

 

Sorry, I went on the wrong page. The latest update they have is 17.0.4.1 on Aug 07 '13. My file version is from Aug 23 '13.

Question, inside of my device manager there is an option to update the driver. Should I go ahead & try that?

 

Have you tried going into the device manager, uninstalling the driver and restarting the laptop?

 

What version does your driver show?

 

No, I'll go & try that now.

My version is 17.0.8.1.

 

Okay i've uninstalled & restarted the computer. No change.:banghead

 

Check the driver version it is using now, please.

I'm not sure where you got the driver but since it is not on the manufacturer's hardware page for your laptop, I'd say you should not be using that particular version.

Try a driver rollback.

 

Okay before the rollback it was 17.0.8.21 & now it has rolled back to 6.3.9600.16384. That's also not on the manufacturer's website.

 

Download the latest driver here
http://support.toshiba.com/support/modelHome?freeText=1200005642
install it, reboot and see if it does the job.

 

Okay, I turned my laptop on today, after 4 days of hiding it out of frustration, and the mouse is working. How? Why? I have no idea. I didnt do anything after the last attempt to repair it. I guess I'll give it a few days to see if the change is permanent.

 

Also kind of hesitant to restart it..:confused

 

Was that last repair installing the latest driver as plodr suggested on the 22nd (4 days ago)?

I'm glad it's working but, if the problem arises again, you may wish to follow her suggestion.

 

Just check to see what driver is being used.
If it is the version 6, make sure you archive that driver if that is the one that is working.

I rarely install updated drivers if things work. I never allow MS to install any hardware drivers. I go to the manufacturers page and check for an updated driver only if something is starting to act up.

 

No, the last thing I did was rollback the driver to version 6. I didnt update it as plodr suggested. I will definitely come back if this mouse acts up again.

Ok, how to archive the driver? I wont update anymore drivers from now on. I will bookmark the manufacturers page also.

Thank you so much everyone who helped me out!

 

I see people posting about this
http://www.majorgeeks.com/files/details/double_driver.html
just select the non-MS drivers because your OS will have the MS drivers.