Read/Run Completed: Still MAJOR problems! Please help Major Geeks...

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Cool Hand Zeke, Feb 26, 2007.

  1. Cool Hand Zeke

    Cool Hand Zeke Private E-2

    Hello. You were all nice enough to help me previously with my personal computer. But my problem is NOTHING compared to what my sister is now going through with her computer. I'm posting from her computer and hoping that again you may be able to help.

    READ & RUN ME FIRST has been completed, but with some setbacks. I was unable to run BitDefender and PandaActiveScan. First, I was unable to access ANYTHING online in Safe Mode With Networking. Second, it literally takes almost 5 minutes to load a single webpage while in Normal Mode. I am amazed how SLOW this computer is running in Normal Mode, especially online. It seems much, much slower than even a dial-up connection. With that in mind, BitDefender and PandaActiveScan would not allow certain elements of the program to run! There were error messages for each.

    Multiple errors constantly pop-up and do not simply go away when clicking on the close window button. I'm truly afraid that this computer is highly infected. Trojan warnings everywhere... dll stuff popping up. Also, the computer will not RESTART or SHUTDOWN! The errors prevent it. You have to manually push and hold the power button.

    PLEASE, PLEASE help. I will do all that I can to help. Attached are the files that I was able to run.

    Thank you SO VERY MUCH.

    **I AM UNABLE TO ATTACH THE LOGS! There have got to be some serious problems... A window pops up with "error on page" when I click Manage Attachments. I will attempt to restart the computer, NOT IN NORMAL MODE, and attach the files.
     
  2. Cool Hand Zeke

    Cool Hand Zeke Private E-2

    Unable to post logs. When I click on Manage Attachments, an error message pops up saying, "Error on page."

    Is there another way that I can post these? Via e-mail? I feel completely helpless...
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Try saving the log files to a floppy, a flashdrive, a CD .....etc and then upload them from your PC.
     

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