Cryptowall 3.0: Files held ransom, can't get rid of virus

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by morethandork, Feb 26, 2015.

  1. morethandork

    morethandork Private E-2

    Hi I've run the read and run me first. And I'm still having problems.

    I began trying to get rid of the virus on my own before coming here so, the scans came back showing no threats. But each time I restart my computer, a picture file, a text file, and a google chrome tab are all loaded automatically with identical ransom notes saying my files are encrypted blah blah blah here's how to get them back etc.

    I've attached logs. I ran MGtools twice because my anti-virus avira blocked it from doing something. Apparently I hadn't disabled avira. So I ran it a second time after disabling.

    Thanks so much for any and all help.
     

    Attached Files:

  2. morethandork

    morethandork Private E-2

    Oh, I forgot to add, I ran a malwarebytes scan but since it resulted with no threats detected it didn't give me the option to export the log. I couldn't figure that out.
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    There is no fix for Crytowall. Your only option is to reformat and reinstall. We do not recommend paying any ransom.
     
  4. morethandork

    morethandork Private E-2

    It's not even possible to remove the virus, delete all the encrypted files and replace them from back ups? My only option to get my computer working normally again is to reinstall Windows?

    I have no intention of paying any ransom.
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No. I am afraid to tell you that there is no cure.
     

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