mom's computer - again

Hi there.

Why did you not have Malware Bytes fix all that it found?? Please do so now if you didn't already afterwards, then rescan again from fresh and attach for me the NEW log. Thanks.

What is inside of these folders?

• C:\ProgramData\9feddf5e5ad97441
• C:\Program Files (x86)\predm

Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• [Suspicious.Path] \\PC HealthFix Desktop Alert -- C:\ProgramData\PC HealthFix\PCHealthFix.exe (/alert) -> FOUND
• [Suspicious.Path] \\PC HealthFix Desktop Alert -- C:\ProgramData\PC HealthFix\PCHealthFix.exe (/alert) -> FOUND
• [Suspicious.Path] \\PC HealthFix Desktop Warning -- C:\ProgramData\PC HealthFix\PCHealthFix.exe (/warning) -> FOUND
• [Suspicious.Path] \\PC HealthFix Malware Alert -- C:\ProgramData\PC HealthFix\PCHealthFix.exe (/malware) -> FOUND
• [Suspicious.Path] \\PC HealthFix Scan Results Alert -- C:\ProgramData\PC HealthFix\PCHealthFix.exe (/results) -> FOUND

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.




Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the area. Do not include the word Code.

Code:

:Files
C:\Program Files (x86)\globalUpdate
C:\Users\diluzio\AppData\Local\Temp\__tmp_34480006
C:\Users\diluzio\AppData\Local\Temp\is45637729
C:\Users\teresa\AppData\Local\Temp\A870tmp
C:\Users\teresa\Downloads\Player (1).exe
C:\Users\teresa\Downloads\Player.exe
C:\Program Files (x86)\SupTab
C:\Users\teresa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\MyPC Backup
C:\Users\teresa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\MyPC Backup\MyPC Backup.lnk 
C:\Users\teresa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\MyPC Backup\Uninstall.lnk 
C:\Users\teresa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\MyPC Backup.lnk 
C:\Users\teresa\Desktop\MyPC Backup.lnk
C:\Users\teresa\Desktop\Sync Folder.lnk
C:\Users\teresa\Documents\Optimizer Pro
C:\ProgramData\PC HealthFix
C:\Program Files (x86)\ver3BlockAndSurf
C:\Program Files (x86)\AnyProtectEx
C:\Windows\tasks\APSnotifierPP1.job
C:\Windows\tasks\APSnotifierPP2.job
C:\Windows\tasks\APSnotifierPP3.job

:reg
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"BlockAndSurf"=-
"AnyProtect Scanner"=-
[HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
"BlockAndSurf"=-
"AnyProtect Scanner"=-
[-HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Optimizer Pro Schedule]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\optprosetup_RASAPI32]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\optprosetup_RASMANCS]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\OptProStart_RASAPI32]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\OptProStart_RASMANCS]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\PluginService_RASAPI32]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\PluginService_RASMANCS]
[-HKLM\SOFTWARE\Wow6432Node\supTab]
[-HKLM\SOFTWARE\Wow6432Node\supWPM]
[-HKLM\SOFTWARE\Wow6432Node\{1146AC44-2F03-4431-B4FD-889BC837521F}]
[-HKLM\SOFTWARE\Wow6432Node\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}]
[-HKLM\SOFTWARE\Wow6432Node\{5F189DF5-2D05-472B-9091-84D9848AE48B}]
[-HKLM\SOFTWARE\Wow6432Node\{6791A2F3-FC80-475C-A002-C014AF797E9C}]
[-HKLM\SOFTWARE\Wow6432Node\{77D46E27-0E41-4478-87A6-AABE6FBCF252}]
[-HKU\.DEFAULT\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
[-HKU\.DEFAULT\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}]
[-HKU\S-1-5-18\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
[-HKU\S-1-5-18\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}]
[-HKU\S-1-5-19\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}]
[-HKU\S-1-5-20\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1000\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1000\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1003\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1003\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1003\Software\Microsoft\Windows\CurrentVersion\Run\Optimizer Pro]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1003\Software\Optimizer Pro]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1004\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1004\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1003\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1003\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache]
[-HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}]

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



Download Cleano 0.61

Download it to your desktop, Right click the cleano.exe file and run as admin > and place check marks in the boxes as follows (click on link below to see image)

View attachment 148092
Click clean now and exit the program.


Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

Don't forget the Malware Bytes log and to let me know about those folders.
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

You can delete these:

• C:\ProgramDate\9feddf5e5ad97441
• C:\Program Files (x86)\predm

You should run the scans on both of those accounts too. (One at a time)

Attach the logs for me to check.

 

Teresa Fix


Please tell me which browser is being affected on this account. Is it Google Chrome or other browsers?



Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• [PUM.SearchPage] (X64) HKEY_USERS\S-1-5-21-3325609208-3778994624-886355486-1003\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.istart123.com/web/?type=ds&ts=1407495461&from=tugs&uid=TOSHIBAXMK6476GSX_X1SLS69KSXXX1SLS69KS&q={searchTerms} -> FOUND
• [PUM.SearchPage] (X86) HKEY_USERS\S-1-5-21-3325609208-3778994624-886355486-1003\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.istart123.com/web/?type=ds&ts=1407495461&from=tugs&uid=TOSHIBAXMK6476GSX_X1SLS69KSXXX1SLS69KS&q={searchTerms} -> FOUND

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.



Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the area. Do not include the word Code.

Code:

:Files
C:\Users\teresa\Desktop\AnyProtect.lnk
C:\Users\teresa\AppData\Local\nsd2BAB.tmp
C:\Users\teresa\AppData\Local\nsh924E.tmp
C:\Windows\System32\Tasks\Optimizer Pro Schedule 
C:\Users\teresa\AppData\Local\Temp\sv1fpil.tmp

:reg
[-HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Optimizer Pro Schedule]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1003\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1003\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1003\Software\Microsoft\Windows\CurrentVersion\Run\Optimizer Pro]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1003\Software\Optimizer Pro]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Optimizer Pro"=-
[HKEY_USERS\S-1-5-21-3325609208-3778994624-886355486-1003\Software\Microsoft\Windows\CurrentVersion\run]
"Optimizer Pro"=-

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.


Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now on the Teresa account!

 

For Teresa account.

Just delete these:

• C:\Users\teresa\AppData\Roaming\aps.scan.quick.results
• C:\Users\teresa\AppData\Roaming\aps.scan.results
• C:\Users\teresa\AppData\Roaming\aps.uninstall.scan.results

Now, just going to make a coffee and I'll check the Donald logs...

 

For Donald account....


Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• [PUM.SearchPage] (X64) HKEY_USERS\S-1-5-21-3325609208-3778994624-886355486-1003\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.istart123.com/web/?type=ds&ts=1407495461&from=tugs&uid=TOSHIBAXMK6476GSX_X1SLS69KSXXX1SLS69KS&q={searchTerms} -> FOUND
• [PUM.SearchPage] (X86) HKEY_USERS\S-1-5-21-3325609208-3778994624-886355486-1003\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.istart123.com/web/?type=ds&ts=1407495461&from=tugs&uid=TOSHIBAXMK6476GSX_X1SLS69KSXXX1SLS69KS&q={searchTerms} -> FOUND

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.




Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the area. Do not include the word Code.

Code:

:Files
C:\Users\donald\AppData\Roaming\aps.scan.quick.results
C:\Users\donald\AppData\Roaming\aps.scan.results
C:\Users\donald\AppData\Roaming\aps.uninstall.scan.results

:reg
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1004\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
[-HKU\S-1-5-21-3325609208-3778994624-886355486-1004\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}]

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.


Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Have the pop ups now gone from the Donald account?

 

Final steps then for all accounts.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
   
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
   
   
7. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

Thankyou very much indeed. We appreciate your support!