Java software critical update

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by avondale, Aug 16, 2014.

  1. avondale

    avondale Private E-2

    Hi i keep getting this pop-up when i go to websites trying to force me to install how can i get rid ?
    Thanks
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

  3. avondale

    avondale Private E-2

    ok here is what i got
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Do you have the log from Malware Bytes also please?
     
  5. avondale

    avondale Private E-2

    nothing came up for that one
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Viewpoint Media Player <<< Uninstall this.

    Tell me which browser you have the pop up happen in.
     
  7. avondale

    avondale Private E-2

    Google chrome
     
  8. avondale

    avondale Private E-2

    Also when i went on IE a pop up came saying my search engine had gone from google to bing, and then i could not search anything the search box would not work
     
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

  10. avondale

    avondale Private E-2

    Thank you i have done that and i will see how it goes and get back to you
     
  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    OK. Just follow the instructions for Chrome is all. I'll be floating around somewhere. :)
     
  12. avondale

    avondale Private E-2

    I have noticed when i am browsing the pages are real sluggish can you help ?
     
  13. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    What pages are sluggish?
    Did you reset Google Chrome as I asked? :confused
     
  14. avondale

    avondale Private E-2

    Yes i reset chrome but going from page to page and scrolling down has become sluggish
     
  15. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Let's focus on what you came here for help with originally. Has the fake java pop up stopped? :confused
     
  16. avondale

    avondale Private E-2

    Yes from what i can tell
     
  17. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Ok. So any other malware problems?
     
  18. avondale

    avondale Private E-2

    no just the sluggishness
     
  19. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You can post in the software forum about slow/sluggishness if you wish.

    Please explain to them in the software forum what operations are slow. For example answer the below:


    • Is boot up slow?
    • Is shutdown slow?
    • Is browsing/surfing slow?
    • Is downloading slow?
    • Is running any application?
    • Is it also slow in safe boot mode?
    • Also are any process showing in Task Manager to be using a lot of CPU time?
    • Anything else slow?



    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     
  20. avondale

    avondale Private E-2

    ok so there is no malware on my system ?
     
  21. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You came here with help for unwanted pop ups.
    You told me they were gone.
    I asked if you had any other malware problems... you said no... just "sluggishness"

    Tell me again if you are having troubles with pop ups still or not. If not, then I am declaring you malware free, and yes, any other problems can be posted in the software forum as previously explained. :)
     

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