MajorGeeks Support Forums

Go Back   MajorGeeks Support Forums > ----------= PC, Desktop and Laptop Support =---------- > Software
Register FAQ Members List Calendar Casino Mark Forums Read

Software Software such as operating systems like Windows XP, Windows Vista, Windows 7 etc., or specific programs.


Reply
 
Thread Tools Display Modes
  #1  
Old 04-10-11, 09:54
pathfinder69692006 pathfinder69692006 is offline
Private E-2
 
Join Date: Mar 2009
Posts: 14
Thanks: 1
Thanked 0 Times in 0 Posts
Default Office 2010 disappeared after Malware removal

I've got one for guys more computer savvy than I am and don't know where else to post this, so I'll start here and see what happens. I got some malware that caused me to go through the Win 7 Recovery Console which walked me through a complete reinstall of my operating system. The computer is an HP desktop my wife bought in January this year and it had Office 2010 pre-installed (of course, nobody issues installation disks anymore), which I have used for since January. It wasn't a starter kit, it wasn't a trial offer - it was a full version of Office 2010. When I recovered my OS, a lot changed. I lost my Office 2010 and it was replaced with the starter version so I called HP tech support. Some dude in India tried to argue with me that I originally must have had a trial version and he couldn't help me recover my Office 2010. He said the retail store (Best Buy) must have installed Office 2010 to sell the computer. Best Buy said they don't do that and that HP must have installed it. I called Microsoft who said pretty much the same thing. Bottom line: everybody wants to insist I had a trial version, which I didn't; or they want to claim it was the starter version, which it wasn't. How the hell do I get my full version back without having to fork over another two hundred bucks to Bill Gates when we already had the full version of 2010? Message me at <snip>

Last edited by LauraR; 04-10-11 at 14:58.. Reason: edited out email address to protect from spammers
Reply With Quote
Sponsored links
  #2  
Old 04-10-11, 14:38
Colemanguy's Avatar
Colemanguy Colemanguy is offline
Major Geek
 
Join Date: Oct 2004
Location: Salina Kansas
Posts: 3,520
Thanks: 148
Thanked 281 Times in 240 Posts
Default Re: "What to try" lists for various issues

Pathfinder i have never heard of a full version of office coming unless you had your computer built localy, but anyhow, you need to start your own thread to address your issues.
Reply With Quote
  #3  
Old 04-10-11, 15:10
theefool's Avatar
theefool theefool is offline
Post and Run Geek #2
 
Join Date: Nov 2004
Location: Indiana
Posts: 6,747
Thanks: 117
Thanked 233 Times in 220 Posts
Default Re: Office 2010 disappeared after Malware removal

Actually it is not bill gates anymore. But, do you have a receipt for the full purchase of office 2010? Typically, HP or any other OEM does NOT give out a full version. They give a trial. You accept and pay for the full version, and then you get a key to unlock it.
__________________
win 8.1 pro, asus P9X79 ws, i7 3930k (stock), 64GB ram, OCZ Vector 256 GB, GTX 680 x2, 1 TB Velociraptor
Reply With Quote
  #4  
Old 04-10-11, 15:17
iain.t's Avatar
iain.t iain.t is offline
Major Geek
 
Join Date: Oct 2010
Location: Good Ol' Blighty
Posts: 1,472
Thanks: 165
Thanked 267 Times in 246 Posts
Default Re: Office 2010 disappeared after Malware removal

Quote:
Originally Posted by pathfinder69692006 View Post
I've got one for guys more computer savvy than I am and don't know where else to post this, so I'll start here and see what happens. I got some malware that caused me to go through the Win 7 Recovery Console which walked me through a complete reinstall of my operating system. The computer is an HP desktop my wife bought in January this year and it had Office 2010 pre-installed (of course, nobody issues installation disks anymore), which I have used for since January. It wasn't a starter kit, it wasn't a trial offer - it was a full version of Office 2010. When I recovered my OS, a lot changed. I lost my Office 2010 and it was replaced with the starter version so I called HP tech support. Some dude in India tried to argue with me that I originally must have had a trial version and he couldn't help me recover my Office 2010. He said the retail store (Best Buy) must have installed Office 2010 to sell the computer. Best Buy said they don't do that and that HP must have installed it. I called Microsoft who said pretty much the same thing. Bottom line: everybody wants to insist I had a trial version, which I didn't; or they want to claim it was the starter version, which it wasn't. How the hell do I get my full version back without having to fork over another two hundred bucks to Bill Gates when we already had the full version of 2010? Message me at <snip>
Hi pathfinder69692006,
I'm sorry but there is no way of you retrieving the full retail copy of office 2010 . Unless you have paperwork to prove it was installed when bought.
There is how-ever another program that is very similar called Open Office that is FREE!!! why pay Bill Gates /$100+ for "out look express" as I'm sure that's the only program that's missing off Open Office. Take a look here....

http://www.openoffice.org/

Hope this is of some help.

iain.t
__________________
Our attitude toward life determines life's attitude towards us.
Reply With Quote
  #5  
Old 04-10-11, 15:31
iain.t's Avatar
iain.t iain.t is offline
Major Geek
 
Join Date: Oct 2010
Location: Good Ol' Blighty
Posts: 1,472
Thanks: 165
Thanked 267 Times in 246 Posts
Default Re: Office 2010 disappeared after Malware removal

Quote:
Originally Posted by iain.t View Post
Hi pathfinder69692006,
I'm sorry but there is no way of you retrieving the full retail copy of office 2010 . Unless you have paperwork to prove it was installed when bought.
There is how-ever another program that is very similar called Open Office that is FREE!!! why pay Bill Gates /$100+ for "out look express" as I'm sure that's the only program that's missing off Open Office. Take a look here....

http://www.openoffice.org/

Hope this is of some help.

iain.t
SORRY TO ADMIN!! I should of put the link for Open Office from here,though did not know that it was an available download.

http://majorgeeks.com/OpenOffice.org...ows_d3461.html

iain.t
__________________
Our attitude toward life determines life's attitude towards us.
Reply With Quote
Sponsored links
  #6  
Old 04-10-11, 17:26
plodr's Avatar
plodr plodr is offline
Major Geek Extraordinaire
 
Join Date: Sep 2007
Location: at my computer
Posts: 14,125
Thanks: 193
Thanked 2,555 Times in 2,369 Posts
Default Re: Office 2010 disappeared after Malware removal

If you had a full version, you had a key.
I make it a point to write down the keys of any software I buy.
You can change the trial software, which your restored computer reverted to, to a full version by entering the serial number.

If you never wrote it down, then you are indeed out of luck and either have to buy another key for the full version or find a free version of a compatible office suite like Open Office or LibreOffice.
http://www.libreoffice.org/
__________________
7" ASUS eeepc lubuntu 14.04
Aspire V5 7 HomePremium
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
MS Office 2010 issues papak Software 0 03-27-11 13:20
MS Office 2010 upgrade problems papak Software 0 11-05-10 23:31
Portable MS OFFICE 2010 averageguy Software 2 11-03-10 18:13
System keeps trying to install MS Office after MalWare removal WHAnderson Software 4 10-13-10 12:03
Microsoft Office Outlook (disappeared) cozski Software 0 10-12-08 08:44


All times are GMT -5. The time now is 19:56.

MajorGeeks.Com Menu

MajorGeeks.Com \ All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ NEW! PC Games \ System Tools \ Macintosh \ Demonews.Com \ Top Downloads

MajorGeeks.Com \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds


Powered by vBulletin® Version 3.8.4
Copyright © 2009 vBulletin Solutions, Inc. All rights reserved.
Ad Management by RedTyger