Help i cant install anything due to spyware, virus, etc

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by fiddlejunior, Aug 8, 2006.

  1. fiddlejunior

    fiddlejunior Private E-2

    I have a problem with my computer where these gray pop-ups come up, i try installing anti-virus and spyware removers but when it comes to finish installing it says internal error has occured, darn these infections realy get me mad, if any one could help i would appreciate it.
     
  2. fiddlejunior

    fiddlejunior Private E-2

    I also cant download Java which i need to do active scans so pretty much im doom i guess, but other than that everything works good
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Have you tried installing programs after booting in safe mode?

    Are you running the READ & RUN ME FIRST Before Asking for Support ?

    If so the below scans require no installs and you should be able to run all of them and attach the logs.

    • ShowNew
    • GetRunKey
    • HijackThis
     
  4. fiddlejunior

    fiddlejunior Private E-2

    Dont I have to follow the steps in order to use hijackthis, because other than that noone will pay attention to the hijackthis log, but the problem with the steps is that i cant install any of the programs so is there some sort of exception? anyways i will post it here and if anyone could help me then go right ahead. How do i use the shownew and getrunkey?
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Special circumstances require special steps. You said you cannot install anything. What I asked you for is things that do not require an install. You just need to follow the directions. For example, I asked you for the below two logs too:

    ShowNew
    GetRunKey

    Also you did not follow the directions in step 7. You MUST install HijackThis properly and you must rename it as requested. So attach the other two logs and then get HJT installed and renamed and attach a new HJT log.
     
  6. fiddlejunior

    fiddlejunior Private E-2

    Ok i saved HJT to a folder like it said, and on the getrunkey i couldnt find the file getrunkey.bat
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It's whereever you extracted to. Only you can answer that question. What about ShowRun? You need to download both ZIP files and then you need to extract ALL files from the ZIP's. You need to keep track of where you extract them too. As the directions say, you can extract both GetRunKey.zip and ShowNew.zip to the same folder and it really should be a folder containing just their files an nothing else.

    You did not follow the directions for installing HijackThis yet. You are running it directly from the ZIP file by using WinRaR.

    C:\DOCUME~1\Owner\LOCALS~1\Temp\Rar$EX00.906\HijackThis.exe

    This is exactly what the directions tell you not to do. You also MUST NOT use MSconfig to control startups. See step 7. Please read and follow ALL of the directions in step 7 and in the link reference in step 7. Until you do this we will not get anywhere. You must help us to help you by following directions!

    At this point I can tell you only one thing, you HJT log indicates no malware! This is why the other scans are so important.
     
    Last edited: Aug 9, 2006
  8. fiddlejunior

    fiddlejunior Private E-2

    Alright well i read the HJT section and i know i have it the way its suppose to be, and already did the normal startup and here is the HJT log
     

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You are missing an important point, you HijackThis log is not showing any problems. I need the other logs otherwise there is nothing I can do for you. Based on your HijackThis log alone all I can tell you is that you are not having malware problems. Sounds more like a problem in your OS. For that I recommend that you post in the Software Forum.
     
  10. fiddlejunior

    fiddlejunior Private E-2

    Yeah i agree with you i think its a OS problem
     

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