BSOD upon hibernation while VirtualBox is open

Discussion in 'Software' started by anomaly, Jul 24, 2015.

  1. anomaly

    anomaly Private E-2

    I have a recurring problem where I get a blue screen of death when I hibernate my computer while I have VirtualBox open. I'm running Windows 7 64-bit with a xubuntu on Ubuntu 14.04 (trusty) guest. I'm also using version 4.3.30 of virtualbox and version 4.3.24 of the guest additions. My BSOD provided the following information: the error was a DRIVER_IRQL_NOT_LESS_OR_EQUAL, and was attributed to VBoxNetFlt.sys. I ran WinDbg on the MEMORY.DMP (full dump, not minidump) and got the following info:


    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Summary Dump File: Only kernel address space is available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
    Machine Name:
    Kernel base = 0xfffff800`0300f000 PsLoadedModuleList = 0xfffff800`03253890
    Debug session time: Fri Apr 10 15:50:18.376 2015 (UTC - 4:00)
    System Uptime: 3 days 14:35:58.020
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................................
    Loading User Symbols

    Loading unloaded module list
    ................................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck A, {112337, 2, 0, fffff80003076615}

    *** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
    Probably caused by : avgidsdrivera.sys ( avgidsdrivera+10634 )

    Followup: MachineOwner
    ---------

    1: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000112337, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80003076615, address which referenced memory

    Debugging Details:
    ------------------


    READ_ADDRESS: 0000000000112337

    CURRENT_IRQL: 2

    FAULTING_IP:
    nt!KiInsertQueueApc+69
    fffff800`03076615 488b4108 mov rax,qword ptr [rcx+8]

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0xA

    PROCESS_NAME: System

    TRAP_FRAME: fffff8800bffb710 -- (.trap 0xfffff8800bffb710)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff80003341a58 rbx=0000000000000000 rcx=000000000011232f
    rdx=fffffa800a6373e0 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80003076615 rsp=fffff8800bffb8a0 rbp=fffff880009e8180
    r8=0000000000000001 r9=000000000011231f r10=fffff880009e8c01
    r11=fffffa800fd26b00 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei pl nz na pe nc
    nt!KiInsertQueueApc+0x69:
    fffff800`03076615 488b4108 mov rax,qword ptr [rcx+8] ds:00000000`00112337=????????????????
    Resetting default scope

    LAST_CONTROL_TRANSFER: from fffff80003083469 to fffff80003083ec0

    STACK_TEXT:
    fffff880`0bffb5c8 fffff800`03083469 : 00000000`0000000a 00000000`00112337 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0bffb5d0 fffff800`030820e0 : fffff880`0bffb738 fffff800`03083153 ffffffff`8000297c fffffa80`105c1060 : nt!KiBugCheckDispatch+0x69
    fffff880`0bffb710 fffff800`03076615 : fffff880`00000001 fffffa80`00000000 00000000`00000000 00000000`00000001 : nt!KiPageFault+0x260
    fffff880`0bffb8a0 fffff800`030656b0 : fffffa80`105c1060 00000000`00000000 00000000`00000078 fffffa80`0a6373d0 : nt!KiInsertQueueApc+0x69
    fffff880`0bffb8d0 fffff880`04c10634 : 00000000`00000000 00000000`778e7ac0 00000000`00000078 00000000`000007ff : nt!KeInsertQueueApc+0x80
    fffff880`0bffb930 fffff880`04c107b4 : 00000000`0000ed04 fffff880`04c3cf50 ffffffff`8000397c fffffa80`1769b6c0 : avgidsdrivera+0x10634
    fffff880`0bffba10 fffff880`04c10866 : ffffffff`8000397c fffffa80`1769b6c0 fffffa80`168f6520 00000000`000007ff : avgidsdrivera+0x107b4
    fffff880`0bffbac0 fffff880`04c2925c : 00000000`00000001 fffff880`0bffbba8 fffffa80`0fd26b50 fffff880`0bffbba8 : avgidsdrivera+0x10866
    fffff880`0bffbb10 fffff800`0337cb43 : 00000000`00000001 00000000`00000001 00000000`00000000 fffffa80`0fd26b50 : avgidsdrivera+0x2925c
    fffff880`0bffbb40 fffff800`0308da95 : fffff800`03338b00 fffff800`0322b201 fffffa80`0fd26b00 fffffa80`00000000 : nt!IopProcessWorkItem+0x23
    fffff880`0bffbb70 fffff800`03322b8a : fffffa80`105029d0 fffffa80`0fd26b50 00000000`00000080 fffffa80`0698eb30 : nt!ExpWorkerThread+0x111
    fffff880`0bffbc00 fffff800`030758e6 : fffff880`03365180 fffffa80`0fd26b50 fffffa80`06d40290 00000000`07fa1011 : nt!PspSystemThreadStartup+0x5a
    fffff880`0bffbc40 00000000`00000000 : fffff880`0bffc000 fffff880`0bff6000 fffff880`0bffb8a0 00000000`00000000 : nt!KiStartSystemThread+0x16


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    avgidsdrivera+10634
    fffff880`04c10634 84c0 test al,al

    SYMBOL_STACK_INDEX: 5

    SYMBOL_NAME: avgidsdrivera+10634

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: avgidsdrivera

    IMAGE_NAME: avgidsdrivera.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 55128c2a

    FAILURE_BUCKET_ID: X64_0xA_avgidsdrivera+10634

    BUCKET_ID: X64_0xA_avgidsdrivera+10634

    Followup: MachineOwner
    ---------


    Please provide any assistance you can on determining the cause of and solution to this problem.
     
  2. Earthling

    Earthling Interplanetary Geek


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