unknown virus

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mvidal, Feb 29, 2008.

  1. mvidal

    mvidal Private E-2

    I have a major virus on my computer. I have followed your instructions for Malware removal guide, but I can't open and/or install several programs. I downloaded Superantispyware but when I double click to try to install, nothing happens. I have downloaded the file several times and the same thing happens always. I was able to install Spybot but it will not open. Also, I cannot install ComboFix. Finally, when I try to run MSgtools I get an error
    Procdll.exe. Also, in the command prompt it cant find a prodll.txt file. I would appreciate any help.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Then lets first do an online scan:

    Go to Bitscan link: agree to the license and then select Scan. DO NOT CHANGE THE OPTIONS TO SHOW ALL FILES SCANNED. That will make your logs huge and we don't need to see clean files. Once Bitdefender completes the scan:

    Click-on the Detected Problems tab. Then select Click here to export the scan report

    When the window comes up to save the report, change the Save as type: box to Text (Tab Delimited) (*.txt) and then in the File name box enter change to bdscan then click save. This will save a file named bdscan.txt in whatever folder you are currently in when you save the file (take notice of where you are at so you can find it later). This bdcan.txt file will actually contain HTML code that we can easily view later while reviewing your log. All we have to do is rename the file to bdscan.html.
     

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