Windows 7 Pop ups and Ransom ware

Please attach ALL of the requested logs from the Read and Run me First procedures. Thanks.

 

What makes you think you have ransomware?

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• O2 - BHO: FunDeAls - {14183478-a06f-4534-b366-955018133f3a} - C:\Program Files (x86)\FunDeAls\0Smbp1NQqKEr2J.dll (file missing)
• O2 - BHO: FiindBestDeeal - {5c303252-4092-4b10-ba42-75585be55b79} - C:\Program Files (x86)\FiindBestDeeal\3ZSs3NvLaKGyAI.dll (file missing)
• O2 - BHO: EnjoyCuoUpaoN - {80f822aa-0f56-49bb-a80f-0898d685d2f5} - C:\Program Files (x86)\EnjoyCuoUpaoN\NPs6tfkrbvi2Qh.dll
• O2 - BHO: RooboSaver - {b1604b99-d962-4b92-84b9-dbd37c422e19} - C:\Program Files (x86)\RooboSaver\JKBYTte8WABT10.dll (file missing)

After clicking Fix exit HJT.




Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Paste the following code under the area. Do not include the word Code.

Code:

:Files
c:\program files (x86)\SaveNeewaApapz
c:\program files (x86)\DeaaLExpreuss
c:\program files (x86)\ExxstruaSAvIINgse
C:\Program Files (x86)\EnjoyCuoUpaoN
C:\Program Files (x86)\FiindBestDeeal
C:\Program Files (x86)\FunDeAls
C:\Program Files (x86)\RooboSaver
C:\ProgramData\7851077877287862271
C:\ProgramData\{9d784de1-515a-74ed-9d78-84de15153785}
C:\Program Files (x86)\ExsstrraCouupon
C:\Program Files (x86)\ExxstruaSAvIINgse
C:\Program Files (x86)\SaveNeewaApapz
C:\Program Files (x86)\TampaFoobar
:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.




Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

• Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
• Let me know of any problems you may have encountered with the above instructions and also let me know how things are running!

 

Sorry Rush2Done... life took me away from my computer for a couple days. Back now and reviewing the logs, will make a response real soon.

No they just want you to phone them so they can gain access to your machine and do goodness knows what AND you have to pay for the pleasure. Ignore the messages, we will make them go away. Ransomware is when they have actually encrypted your files so you can no longer access them.... they claim to unlock them for you if you pay....

 

Which browser(s) are you experiencing pop up's in? (The one you attached)

Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode. Any other mode is primarily used for troubleshooting and diagnostic purposes. You should look into some third party software to control start up's.

Now do this...Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Try this

Simple Adblock

Install it and surf around using IE. Let me know if you still see pop ups...

 

Try this:

Reset Internet Explorer 9, 10, and 11 to Defaults

 

You see it in the toolbars and extensions section?

 

Run this:

Now please download OTL by OldTimer.

• Save it to your desktop.
• Double-click on the OTL icon on your desktopto run it. (Note: if using Vista, Win7 or Win8 use right-click and select Run as Administrator)
• Check the "Scan All Users" checkbox.
• Check the "Standard Output".
• Change the setting of "Drivers" and "Services" to "All"
• Copy the text in the code box below and paste it into the text-field.
  
  Code:

  activex
  netsvcs
  drives
  

• Now click the button.
• One report will be created:
  • OTL.txt <-- Will be opened
• Attach OTL.txt to your next message. (How to attach)

Something to do with DVD and Blueray I think.

 

We need to run an OTL Fix

• Right-click OTL.exe to run it. If Windows UAC prompts you, please allow it.
• Copy and Paste the following code into the textbox. Do not include the word Code

Code:

:otl
O2:[b]64bit:[/b] - BHO: (EnjoyCuoUpaoN) - {80f822aa-0f56-49bb-a80f-0898d685d2f5} - C:\Program Files (x86)\EnjoyCuoUpaoN\NPs6tfkrbvi2Qh.x64.dll File not found
  
:commands
[EMPTYTEMP]
[RESETHOSTS]
[REBOOT]

• Then click the Run Fix button at the top.
• Click Image.
• OTL may ask to reboot the machine. Please do so if asked.
• The report should appear in Notepad after the reboot. ATTACH that report in your next reply.

Does this folder exist?
C:\Program Files (x86)\EnjoyCuoUpaoN

And is the problem still there?

 

Hi there. You need to answer me when I ask, is the problem still there?

 

You are most welcome. Glad to hear all is running nicely again.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
   
7. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
   
   
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

Don't worry about it if you do not have it installed.

No.

can you not just simply remove them> Or is that the issue? You're having difficulty removing them?

 

Give me their exact names please.

 

They are not malware. Please ask about this in the software forum. Thanks.

 

You are most welcome, honestly. I am glad things are running smoothly now.