"Uncleanable" Trojan? Help, Pls / "Read Me First" > Problems

"Uncleanable" Trojan? Help, Pls

(WinME) TrendMicro Housecall has detected: TROJ DELF.DB in file:
C:\WINDOWS\q0705.exe which it calls "uncleanable." A search of files/folders
doesn't bring up this file. Yes, Show Hidden Files is enabled.
Can someone please tell me how to eradicate this thing?
Thanks

 

Re: "Uncleanable" Trojan? Help, Pls

First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.


After doing ALL of the above if you still have a problem:

Make sure you have HijackThis 1.99.1 and follow the guidelines on where to install it and how to post a log as an attachment. This is all covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

Now post a HijackThis log as an attachment to your message (Do not post the log inline). All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

To repeat: Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT


We are very busy here at MajorGeeks.Com PhilliePhan, Chaslang or myself with check back when time permits.!

 

"Read Me First" > Problems

(WinMe) No "Safe Mode with Networking Support" option on my screen....
My choices are: 1. Normal
2. Logged (\BOOTLOG.TXT)
3. Safe Mode
4. Step-by-step confirmation
Symantec Security Check does not recognize any anti-virus program on my comp., although I have AntiVir Personal Edition running!

Recommendations/solutions would be greatly appreciated!
Thanx

 

Re: "Read Me First" > Problems

(Continuation of above) After downloading the recommended programs I now have 3 symbols (Explorer, Outlook Express, & Windows Media Player)to the right of the Start button that weren't there before. What's up with that???

 

Threads merged for clarity!