Rocket Tab \ Client.exe popups

Nope! See the instructions. The log from MGtools.exe is C:\MGlogs.zip It is not a file you create. If it is not in C:\ then look on your Desktop or watch for error messages while MGtools.exe is running and report what you see.

Normal if you have lots of tabs open. Even with only one tab open, Chrome typically shows 3 processes.

 

Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
Idle~_~Crawler
SpyHunter

Now run MSconfig and put your PC into normal starup mode so that we can properly analyze your PC. You should not be using MSconfig as a long term startup manager.
Read this to better understand why not to use MSconfig: Dealing with Startup Process



Now please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
:Services
gupdate
gupdatem
 
:Files
C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-1385485374-1575447589-2629669108-1001Core.job
C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-1385485374-1575447589-2629669108-1001UA.job
C:\TDSSKiller_Quarantine\04.05.2014_18.55.42
C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp\fla*.tmp
C:\TDSSKiller.*.*
C:\Users\Carter\AppData\Local\Idle~_~Crawler
C:\Windows\TEMP\*.*
C:\Users\Carter\AppData\Local\Temp\*.*
 
:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Idle~_~Crawler]
:Commands
[purity]
[EmptyTemp]
[start explorer]

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXT log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

AVG is just getting in the way of cleanup which is quite common. I suggest that you boot in safe boot mode and then try to follow my previous instructions with OTM.

When you boot your computer up, if the warning from taskeng.exe shows up again can you take a snapshot of it and also if possible do not shut it down leave it open and ry to run C:\MGtools\GetLogs.bat while the notice is still present. Make sure that you always run GetLogs.bat by using right click and select Run As Administrator.

 

Download and run Autoruns and keep the Everything tab selected, then slowly scroll down thru the Image Path column. Do you see anything related to this Rocket Tab startup showing up?

​

 

Yes! Remove that entry.

 

You're welcome.

Not based on your logs. These were just left over tasks like RocketTab.

- there is still a popup that opens and closes immediately when I boot up. I think this started when I installed one of the scan programs (I thought MGlogs but I notice there's still an Autoruns entry in red for hitmanpro... it looks like it created a registry entry?[/QUOTE]In our instructions for using Hitman we asked you to put it on your Desktop and run it from there. Since you did not follow those instructions it is likely the cause of your problems with running Hitman and also likely the reason the service for it shows in red. Your last logs showed it was trying to run from what appears to be a removeable drive ( drive G ) and thus it is not available all the time.

Since we are finished, you can just uninstall Hitman while completing the below.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

No not really. We quite frequently recommend doing any registry cleaning unless it is really deemed necessary for some particular reason. Registry cleaning is known to be the cause of many problems including but not limited to problems with Windows Updates and many more.

You may be able to delete the service entry for Hitman Pro on drive G by finding it in AutoRuns. If not, we can manually make use of a DOS level type command to delete the service entry.

 

Yes.

Yes.

Your original Hitman Pro did not show any problems so I don't know why you would have any now unless you have been downloading/installing anything other than what we have requested. Many things reported by Hitman ( and also other tools like RogueKiller ) are not problems. It is just information.

 

It is just a temporary command prompt window that is opening to run some application that your PC loads during startup. It could be related to anything you are running. For example, any of the below items that run at startup ( and you have more than this ) could cause it

I suggest that you complete all of my final instructions if you have not done so already.

 

You're welcome. Yes keep Autoruns. As you saw in the link I gave you about Dealing with Startup Processes, Autoruns is something I recommend.