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Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mathilda, Sep 29, 2014.

  1. mathilda

    mathilda Private First Class

    My Sony Vaio has just been repaired by Sony and now after installing IE 11 and Chrome and Firefox my homepage has changed to http://istart.websearches.com (see attachment) and chrome is not accessible. When I put in a webpage I want I get the message that Internet Explorer is not working. Also about 6 other programs appeared as having been installed in the Control Panel and I have managed to delete those, but this one cannot be uninstalled.

    How do I remove this please.

    Tilly
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  3. mathilda

    mathilda Private First Class

    thanks mate for your quick reply.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Any luck?
     
  5. mathilda

    mathilda Private First Class

    Unfortunately no. The computer has gone back to Sony as there were hardware problems, I think the motherboard may be cracked. But again, thanks for your suggestions. I will bear them in mind for future reference.
    Cheers
    Tilly
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
     

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