Infected laptop

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by daselko, Jan 16, 2006.

  1. daselko

    daselko Private E-2

    Ez all,

    My gf's Dell laptop(WINXP, Mobile Intel Pentium 4, 2.20GHz, 256mb Ram, Mobility Radeon 7500) has been running rather "choppy" as of late. Most of the time it takes forever for any programs to load, and when I tried to access the "Help and Support" services, all I got was "Help and Support Error: Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service 'Help and Support'". I also noticed that the sound is not working, if this is something related to malware I'm unassure of, but this is also something not working properly w/ the laptop.

    I read and followed all the steps to the "Read Me" tutorial and still nothing happend. I ran everything from Adaware, Spybot, CCleaner, to the online scanners; Bitdefender, Active Scan, and even the Microsoft spyware/trojan removal programs and the laptop isn't any better. There are some trojans that Bitdefender and Active Scan were not able to get rid of, attached you will find the results. I'm also attaching the hijackthis log b/c I followed each step and still nothing. Hopefully someone can help us out, any advice is appreciated.
     

    Attached Files:

  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    The first thing I notice that must be address is your running Norton & McAfee AntiVirus. This is not recommend as running more than one will cause conflicts, so pick one and uninstall the other.

    Afterwards, please see the below thread on how to install and run Spy Sweeper.

    Running Spy Sweeper...
     

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