svchost help please

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by chochadoobie, Aug 12, 2005.

  1. chochadoobie

    chochadoobie Private E-2

    i have a problem with svchost.exe NETWORK SERVICE its causing the cpu in the task manager to run at 99% and slowing my system it does it when i plug my modem into my usb and try to connect to the internet and when i unplug it it drops back to 0% after 5 mins but goes back to 99% about every 20 mins it had the same problem a week ago but after messing with it for a while it seemed to fix itself i`m running xp with 1gig of ram and have 30 processes running if anyone can help that would be great i have too much stuff to wipe my hard drive at the minute :rolleyes:
     
    chochadoobie, Aug 12, 2005
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please follow the steps below:

    - Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps below:

    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).
     
    chaslang, Aug 12, 2005
    #2
  3. chochadoobie

    chochadoobie Private E-2

    thanks for the help but when i try and connect to the internet to update the programs cpu go`s to 100% and the application crashes
     
    chochadoobie, Aug 12, 2005
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Which program are you referring to? Please be specific.
    Did you try all the applications? Not all of them need updates. Download all the tools and follow all the directions as best as you can. Tell us what you were able to run and what you could not when finished. And also why you could not.
     
    chaslang, Aug 13, 2005
    #4
  5. chochadoobie

    chochadoobie Private E-2

    i tried the ad aware first i plugged my usb in for my modem and as soon as i connected to the net svchost NETWORK SERVICE cpu went up to 99% and the system freezes at the moment i`m backing up all my file,films and music onto dvd and after every burn with nero i have to shut the application down as it says this program is not responding if you have any ideas it would be great thanks for your help *chaslang* :rolleyes:
     
    chochadoobie, Aug 13, 2005
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What OS and service pack level are you running?

    Does this also happen if you run your PC in safe mode?

    You said
    Does this mean you tried to download it? Or you tried to run it?

    Are you able to download anything from anywhere?
     
    chaslang, Aug 13, 2005
    #6
  7. chochadoobie

    chochadoobie Private E-2

    thanks for the help chaslang but i got fed up with it and have formatted the hd and re-installed xp but if you have any advice on what protection i should have ie:software that would be a great help thanks again ;)
     
    chochadoobie, Aug 14, 2005
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    You need to follow the steps in the below thread which includes Windows Upate as the first step.


    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).
     
    chaslang, Aug 15, 2005
    #8

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