Wave Sound Muting/IE Pop-Ups

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jamills, Jul 13, 2010.

  1. jamills

    jamills Private E-2

    I've read through all the other posts concerning the same and have yet to be able to get it cleared up.

    I use AVG Anti-Virus and I also have Ad-Aware on my computer that I scan with weekly. They had both detected and cleaned trojan's, but the problem persists.

    I use Realtek and here is the MGtools Log
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    We also requested that you attach these logs:
    SAS
    MBAM
    ComboFix

    Now,

    • Download bootkit_remover.rar
    • Click the underlined DOWNLOAD text to download the file and save it to your Desktop.
    • You then need to extract the remover.exe file from the RAR using a program capable of extracing RAR compressed files. If you don't have an extraction program, you can use 7-Zip
    • After extracing remover.exe to your Desktop, double click the remover.exe file to run the program.
    • Attach or post inline here, the output from remover.exe

    NOTE: The Command Prompt window text can be copied to the clip board by right clicking on the top bar of the window and using the Edit commands to Mark, Copy, and Paste.

    NOTE: Do you have all important data backed up? You really should do this before continuing since we will need to rewrite your MBR to fix this and while most times this can be done without any problem, these infections can react badly and that could result in a PC not being bootable. You really don't have much choice though since these infections are too dangerous to your security to leave on a PC.
     
  3. jamills

    jamills Private E-2

    Bootkit Remover version 1.0.0.1
    (c) 2009 eSage Lab
    www.esagelab.com

    \\.\C: -> \\.\PhysicalDrive0
    MD5: b19ee33a0168d5f0bb9afbe12e2bc035
    \\.\G: -> \\.\PhysicalDrive2
    MD5: b19ee33a0168d5f0bb9afbe12e2bc035

    Size Device Name MBR Status
    --------------------------------------------
    149 GB \\.\PhysicalDrive0 Unknown boot code
    930 GB \\.\PhysicalDrive2 Unknown boot code

    Unknown boot code has been found on some of your physical disks.
    To inspect the boot code manually, dump the master boot sector:
    remover.exe dump <device_name> [output_file]
    To disinfect the master boot sector, use the following command:
    remover.exe fix <device_name>


    Press any key to quit...


    I'm not sure about anything else you had requested or needed....I do apologize, I'm not completely computer savvy
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you have worked your way thru the READ & RUN ME FIRST. Malware Removal Guide you would have run SAS ( SuperAnti-spyware), MBAM ( MalwareBytes Anti-malware) and Combofix.


    Do you have all important data backed up? You really should do this before continuing since we will need to rewrite your MBR to fix this and while most times this can be done without any problem, these infections can react badly and that could result in a PC not being bootable. You really don't have much choice though since these infections are too dangerous to your security to leave on a PC.

    Also note if you have a Dell PC which uses a non-standard MBR ( or another manufacturer's who does similar to Dell) , fixing the mbr may prevent access the the Dell Restore Utility, which allows you to press a key on startup and revert your computer to a factory delivered state. There are a couple of known fixes for said condition, though the methods are somewhat advanced. If you are unwilling to take such a risk, you should not continue but you risk serious problems leaving this infection in place and thus your only other option would be to try using the Dell Restore Utility to return a factory ship state which will remove everything you additional you have put onto the PC.


    Now - please do the following:

    • Click Start, Run then copy and paste the below into the Run box and click OK.

    "%userprofile%\Desktop\remover.exe" fix \\.\PhysicalDrive0

    • Now reboot your PC and after reboot continue with the below instructions.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    • C:\MGlogs.zip


    Make sure you tell me how things are working now!
     
  5. jamills

    jamills Private E-2

    Okay....followed all the steps you asked for. So far it seems clean....
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looks good.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:

     

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