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Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by P8ntBal1551, Mar 1, 2006.

  1. P8ntBal1551

    P8ntBal1551 Private E-2

    ok i tryed all of the programs and all the common sense things and both my mozila and ie are messed up
    ie - supersearches wont come off as my homepage
    mozila - messengersite.net wont come off as my homepage
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

    - Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

    Downloading, Installing, and Running HijackThis


    When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
    • Bitdefender
    • Panda Scan
    • HijackThis
    .
     
  3. P8ntBal1551

    P8ntBal1551 Private E-2

    i have ran hijack this nuthing suspicious but ill save the report for you in the next thread and also the pandascan is down
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to run ALL steps before doing HijackThis. This includes BitDefender and Panda. Please complete all steps (0 thru 6) and then get a new HJT log.

    PandaActive Scan link works for me!
     
  5. P8ntBal1551

    P8ntBal1551 Private E-2

    ok i attached the scan report from bitdefender
    hyjack this starts up and runs for 5 seconds and closes
    i have tryed panda scan and ALL your scaners and nothing is working
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    If you do not follow directions, we cannot help! You must complete ALL steps and attach all requested logs.

    Where is the PandaActiveScan log?

    You appear to have multiple antivirus applications installed. I see in your Bitdefender log both Norton and Eset. Step 3 of the READ ME informs you that only one antivirus must be installed. If you have multiple AVs still installed, uninstall all but one.

    Empty your Norton Quarantine folder (just incase there is still junk there that Bitdefender did not delete). Seems you have had a load of viruses.

    How can you say "Nothing is working"? Look at all the bad stuff Bitdefender alone has removed.

    Did you install HijackThis as instructed in step 7? Is it in the correct folder? In message # 3 you implied that you had already run HijackThis and had no problem. Why is it not working now? What's different?

    Rename hijackthis.exe to myhjt.com and then see it it will run long enough to get a log.
     
    Last edited: Mar 1, 2006

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