Zeroaccess among other issues

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Oak03, Aug 21, 2012.

  1. Oak03

    Oak03 Private E-2

    Hi,

    I am in need of some assistance. I have log files from roguekiller, Hitman pro, Tdsskiller, and have basically run through the tutorial in the forum. I keep getting zeroaccess as well as other malware and hijack reports. Any help would be great.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please downloadComboFix to your desktop. Turn off any AV software you have before you run it. Attach the log when finished.

    Then please continue with the below.

    Running MGTools.
     
  3. Oak03

    Oak03 Private E-2

    I attached the ComboFix log file. I've run the MGtool but I am getting an error indicating that it cannot create the log .zip. Is there somewhere within the MGtool directory that I can pull up the same information? The directions mentioned to not use the tool and use the zip instead.

    Thanks
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    This is not where I told you to run Combo from:
    Running from: c:\users\Jason\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0JUBKUDJ\ComboFix.exe

    You need to put it directly on your desktop. Then run it again and attach a new log.
     
  5. Oak03

    Oak03 Private E-2

    Attached is the log file. I ran if from the desktop this time.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Files/folders tab and locate these detections:


    • [ZeroAccess][FILE] @ : c:\users\jason\appdata\local\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\@ --> FOUND
      [ZeroAccess][FOLDER] U : c:\users\jason\appdata\local\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\U --> FOUND
      [ZeroAccess][FOLDER] L : c:\users\jason\appdata\local\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\L --> FOUND

    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Do not reboot your computer yet.
     
  7. Oak03

    Oak03 Private E-2

    Here is the log from after the files were removed.
     

    Attached Files:

  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looks good. What malware issues are you still having, if any?
     
  9. Oak03

    Oak03 Private E-2

    I have restarted and I have no more issues. Thank you very much!
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

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