new dell, virus and registry errors

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by nomogoog, Oct 1, 2009.

  1. nomogoog

    nomogoog Private E-2

    Hi guys, and thanks for your help. I'm working on a week old dell inspiron that my sister bought and then proceeded to download everything the bloatware asked her to. So when I first opened it up, a few programs constantly popped up deterring me from accomplishing anything, so I ran the read and run me first steps. After I deleted some programs I didn't want/need now every time I reboot I get an "STService.exe - Unable To Locate Component" error message that reads "This application has failed to start because STLog.dll was not found. Re-installing the application may fix this problem." then I click ok and I get another window that reads: "ST Service Scheduling has stopped working a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" so I then click on the "close program" button. All the scans ran fine accept that combofix must have deleted some registry keys because I can not get online ever since I ran it, so I continued on with the steps. It is running vista sp1 32-bit with celeron dual-core T3000 @ 1.80GHz 1.97GHz and 3 GB ram. I feel like there are still traces of an antiVirus called Alpha Antivirus that I deleted, which was also causing the bulk of all the pop ups deterring any pc use in the beginning, and it is still slow. Please look at my logs and help me get this laptop back on track, thanks again in advance for your help!
     

    Attached Files:

  2. nomogoog

    nomogoog Private E-2

    last log
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Not seeing any malware. Do you happen to have a SmartThumb usb drive?

    As to your internet issues, run SAS and go to preferences / repairs and scroll down to repair broken connection.

    I suggest that you post in the software forum regarding this issue.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore ato create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
    Last edited: Oct 7, 2009
  4. nomogoog

    nomogoog Private E-2

    i do not know what a smart thumb is but i do have 2 usb drives one is a optima pro which i own and one is a sandisk cruzer which came with a package deal with her laptop. I will follow your instructions and thank you for your time and help, it is greatly appreciated
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Hope you can trace it down.
     
  6. nomogoog

    nomogoog Private E-2

    yeah the guys over in software helped me out, im all done!
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know. :)
     

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