Lyndra,Banker,Tanspy Trojans Detected

HI just to let you know, we are looking at your logs and will get back to you as soon as we possibly can.

 

Hi

1) Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.


2) Please disable the guest account if this hasn't already been done

3) Please go to Add and Remove programs and uninstall the following software:

• Java(TM) 6 Update 7

4) Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.

5) Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\%username%\Local Settings\Temp

6) Now Run Ccleaner!

7) Install the latest version of Java available here at the below link:
Java Runtime 6

8) Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Hi


1) Open notepad and copy and paste the following text in the quote box into the window:

Save this as fix.bat
Choose to save as "all files".
Doubleclick fix.bat and let the program run.
A small black dos window will flash, this is normal.

If the following line does not appear when you scan with Hijackthis just continue on with the next steps...

2) Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.


3) Then reboot and navigate to the following folder if it exists and delete:

4) Now run the C:\MGtools\GetLogs.bat file by double clicking on it.
Then attach the below logs

• C:\MGlogs.zip

Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now.

Thanks
Kes13!

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

Thanks
Kes

 

Hi

Please download and run Roque Remover.

Did you complete the final steps I left you with? If so did you toggle system restore? If not please do so, and then if you are still having pestblock tell you it is finding trojan(s) you need to give me not only the infection name but give me the full file path of where pestblock is finding it. If this program generates a log of what it found, please upload it to us.

Thanks
Kestrel13!

 

HI

With regards to what "pestblock" found, there is nothing to worry about.

The first item is being called a cookie and cookies are not problems. However a registry key is not a cookie anyway and this key is valid registry key anyway. The contents of this registry key is what is important.

The second item is also a valid registry key. And again it would be the contents of this "load" registry key that is important. Since this key is empty, it is not a problem and does not indicate a Trojan TanSpy problem.

Note: Spyware Doctor & NoAdware also (at least at one time) falsely reported this empty registry key as Trojan TanSpy.

 

Yes. That's exactly what it is. Your PC is clean and I would suggest you move on now and stop running additional unnecessary scans because each one is more than likely going to find something that is not really a problem. This is quite normal.

In the future, please refrain from cross posting your problems to multiple forums. Resources like this on the internet are limited and should not be put to use in multiple locations try to work the same issue. We have notice that you had also posted this last issue with Spyware Doctor in the below forum a number of days ago and you were already told that this detection is incorrect.

http://www.msfn.org/board/nLited-XP-TROJAN-LYNDRA-t125284.html&mode=linearplus

Thanks
Kes13!

 

You're welcome!