Need help analyzing malware program results

I don't understand why you had problems with Ccleaner. The instructions are clear, it's very simple.

Please attach the C:\Documents and Settings\Roberta Piper\My Documents\combofix.txt that you have.

 

OK then download a fresh copy of combofix as per the instructions and attach the new log.

Yes, you can run Ccleaner too. Once you have attached the new CF log I can fully review all of the logs. But I start work soon, weekends are a busy time for me. So be patient and I will get back to you, rest assured.

You did not finish our last thread You left it hanging and began another one, this one,

 

This is not a 64 bit PC. It is 32 bits. If your PC had been Win XP x64, you would not have been able to run ComboFix to begin with.

Uninstall this!!! We did not ask you to install this and it will only serve to slow you down more especially since your complaint is about a slow PC.

I tend to doubt your problems are malware. More likely it is what you are running and your PC specs.


But the first questions to get answers to about slow PC complaints are the below.


Please explain what operations are slow! For example answer the below:

• Is boot up slow?
• Is shutdown slow?
• Is browsing/surfing slow?
• Is downloading slow?
• Is running any/every application?
• Is it also slow in safe boot mode?
• Also are any processes showing in Task Manager to be using a lot of CPU time?
• Anything else slow?

 

You're welcome.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!