WHEA uncorrectable error: could this be cause by mouse keyboard etc?

I bought a new pc the other week. It kept crashing to BSOD with the WHEA uncorrectable error (each time within 20 minutes of turning on pc). I sent it back to manufacturer but they cannot replicate the fault. They have not had a single crash while using it. For this reason I wonder if it could be something environmental.

The dmp files from the BSOD crashes were all 0x124 errors but ram and CPU have been "intensely tested" by manufacturer (pc specialist) and they found no errors.

It was not overheating when I was using it. I was walked through using a program to check the CPU temperature which was fine.

Could it be:

- something to do with the old mouse I am using? It is a sidewinder X3 mouse which was designed for XP/Vista. see link: amazon link

- The power supply? My house used to be a stable and was converted to a cottage by my landlord, not sure about how the electrics are wired.

- old screen with vga to dvi adapter?

- old generic hp keyboard?

This is everything that was connected to my pc so I assume it must be something here?


Can anybody give me a suggestion or suggest something I ask pc specialist to test as they currently have my pc to fix it?

Thank you very much.

 

Here is my pc information

Processor

AMD Quad Core FX 4300 3.8GHz
Turbo Boost to 4.0GHz
4MB L3 Cache
AMD 970 Chipset
Memory

8GB Kingston HyperX DDR3 1600MHz
Configuration 1 x 8GB
Expandable to 32GB
Dual Channel Support on 4 DIMMs
Hard Drive

1TB SATA III 6Gb/s 7200rpm
Optical Drive

24x Dual Layer DVD Writer
Software

Operating System: Windows 8.1 64bit (Pre-installed & Disc Included)
Display

Monitor Not Included
Graphics

2GB AMD Radeon R7 260X Graphics Card (DirectX 11)
Audio

On-Board 7.1 High Definition Audio
Input Devices

Keyboard and Mouse NOT included
Networking

LAN: 10/100/1000 Gigabit Ethernet
Power Supply

350W Corsair VS350 PSU
Dimensions

Width 187mm
Depth 437mm
Height 456mm
Interfaces

2 x USB 3.0
6 x USB 2.0
1 x PS/2 Keyboard Port
1 x RJ45 LAN Port
1 x DVI Port
1 x HDMI Port
1 x Display Port
3 x Audio Jack
Expansion

1 x PCIe 2.0 x16 Slot
1 x PCIe 2.0 x1 Slot
2 x PCI Slot

 

Could you ZIP the .dmp file(s) and attach it/them to your next post so someone here with debugging software could analyze it and get back to you?

 

I have attached dmp files which I had saved on my laptop before sending my pc back.

 

All of the dumps report the same thing:

I'm not the expert on these things but, I'd say the CPU has gone bad.

 

Thanks, but just to point out the computer does work. When with PC specialist they tell they have: "100 reboots, 20 cold boots with 10-20 minutes usage after, 2 x 16hr burn tests, 2 x FULL memtest86 passes. Video usage, gaming, office work, web browsing has all been tried on the machine with no faults found at all, every component has been stress tested and we simply cannot make it do anything further wrong."

It did not crash with them. It only crashed when I was using it.

So I assume the crash was caused by something I was doing differently to it compared to the people testing it.

 

Did you ever try it in another dwelling. Wiring problems may affect voltages. And grounding problems can create noise larger than most cpu signals. If forced to accept a returned product and the same still happens try it in a friend's place to eliminate powerline possibilities.