Total system slow down

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by cletusdog, May 2, 2012.

  1. cletusdog

    cletusdog Private E-2

    Monday night, my computer had no issues. On Tue morning, suddenly, all programs became really slow and I was getting a lot of "not responding" messages. I don't believe that I've downloaded anything in the last few days and can't find the issue.
    I followed your instructions for the Win7 malware removal and all scans came up with nothing. The results are attached.
    My computer is less than a year old and obviously, this is a bummer. Your help would be MUCH appreciated. Thanks!
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    I'm not seeing any signs of malware. It may be that you are just a victim of what you are running or perhaps your PC is busy getting updates for various software including Windows. Also perhaps that Datasafe software you are running from Dell is eating up your CPU and internet connection speed.

    However let's check a couple additional scans.




    Goto the below link and follow the instructions for running TDSSKiller from Kaspersky
    • Be sure to attach your log from TDSSKiller
    Now please also download MBRCheck to your desktop.



    See the download links under this icon [​IMG]
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )
     
  3. cletusdog

    cletusdog Private E-2

    Here are the logs. Everything is still extremely slow on the computer and the Dell Webcam program randomly opens now (i've never used this program and this is the first I've seen of it).
    thanks again for your help.
     
  4. cletusdog

    cletusdog Private E-2

    oops. here they are.
    - also Adobe flash keeps crashing.
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Still no signs of malware but I want to try one more scan.

    Also what is the below used for and why is it showing as running twice?
    C:\Users\Tony\AppData\Local\Akamai\netsession_win.exe
    C:\Users\Tony\AppData\Local\Akamai\netsession_win.exe


    Please do the below so that we can boot to System Recovery Options to run a scan.

    For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)
     

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