help ib.adnxs.com popups

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by snapper23, Sep 7, 2014.

  1. snapper23

    snapper23 Private E-2

    HELP !!!
    ib.adnxs.com
    Hi appear to be infected with popups
    Can anyone help to rmove them
    regards
    :confused
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:
    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only RogueKiller and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run the rest of the READ & RUN ME FIRST instructions on the infected account.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. snapper23

    snapper23 Private E-2

    Hi
    Read malware removal as requsted - the ib.adnx.com popups appear to have stopped - logs requested as below
    regards

    ps - I have installed free version superantispyware
    superantispyware keeps finding threats in cookies file
    after I have been on the net
    :-o
     

    Attached Files:

  4. snapper23

    snapper23 Private E-2

    Hi
    13/09/2014 at approx 10 am gmt
    ib.adnx.com popups still occuring

    ccclean did not provide me with a log
    regards
    :-o
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your MGlogs.zip is incomplete and it also appears to be from Sept 8th. Please shutdown protection software and run MGtools.exe. Make sure you allow it to finish running. It will tell you when finished.

    Which browser are you having the popup problem with?
     
  6. snapper23

    snapper23 Private E-2

    Hi
    I am using IE 8 - find attached new mgtools.zip
    regards
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please remove MGtools.exe from the below location and in the future remember to follow the instructions given for running it. It MUST be run from the drive where Windows is installed ( for you this is currently drive C not drive D ). Out instructions requested that you put it in C:\MGtools.exe or on your Desktop to run it.



    Please download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.




    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Files
    C:\WINDOWS\temp\*.*
    C:\Documents and Settings\snapper\Local Settings\temp\*.*
     
    :Reg
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\AboutURLs]
    "Tabs"="res://ieframe.dll/tabswelcome.htm"
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.


    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • the AdwCleaner log
    • the C:\_OTM\MovedFiles log
    • the JRT.TXT log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
    If still having a problem with IE then click Tools, Internet Options, Advanced Tab and click the Reset button near the bottom to reset IE back to defaults. See if that helps.
     
  8. snapper23

    snapper23 Private E-2

    Hi
    Many thanx for the help you are giving (chaslang)
    It is much apprecited
    Please Find attached the requested 'logs'

    Is it possible that I use these 'help' progs on my laptop - it has shown the ib.adnxs popups
    regards
    :-o
     

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    Yes but you would need to start a new thread for it after running the READ & RUN ME.

    Your logs are clean. Are you still having problems?
     
  10. snapper23

    snapper23 Private E-2

    Hi
    Not quite sure if problem persists at this moment
    BUT realised I had not run Roguekiller correctly
    find attached report
    regards
    :-o
     

    Attached Files:

  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your RogueKiller log is clean.

    Just let me know if you are having anymore problems. If not, we will get to final instructions.
     
  12. snapper23

    snapper23 Private E-2

    Hi
    Appear to be clean - please forward final instruction
    regards
    :-o
     
  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Excellent news!

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  14. snapper23

    snapper23 Private E-2

    Hi
    sorry i spoke too soon
    the ib.adnx popups are back
    :-o
     
  15. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Which browser? Internet Explorer?

    Please download OTL by OldTimer.
    • Save it to your desktop.
    • Double-click on the OTL icon on your desktopto run it. (Note: if using Vista, Win7 or Win8 use right-click and select Run as Administrator)
    • Check the "Scan All Users" checkbox.
    • Check the "Standard Output".
    • Change the setting of "Drivers" and "Services" to "All"
    • Copy the text in the code box below and paste it into the [​IMG] text-field.
      Code:
      activex
      netsvcs
      drives
      
    • Now click the [​IMG] button.
    • One report will be created:
      • OTL.txt <-- Will be opened
    • Attach OTL.txt to your next message. (How to attach)
     
  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Also I have a couple important comments to make about this PC and your other PC you have another thread for.
    1. Both PCs are running Windows XP which is no longer supported by Microsoft and does not get updates anymore. Thus it is a security risk which increases as time goes on.
    2. Both PCs have Microsoft Security Client installed for protection. This also no longer is supported on Win XP. You need a protection program that gets updates.
     
  17. snapper23

    snapper23 Private E-2

    Hi
    Find attachd otl log
    regards
     

    Attached Files:

    • OTL.Txt
      File size:
      144 KB
      Views:
      3
  18. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Now shut down your protection software (antivirus, antispyware...etc) to avoid possible conflicts.
    • Double-click OTL.exe to run. (Note: if using Vista, Win7 or Win8 use right-click and select Run as Administrator)
    • Copy the text in the code box below and paste it into the [​IMG] text-field.
    Code:
    :OTL
    [2011/11/30 09:31:56 | 000,000,000 | ---D | M] -- C:\WINDOWS\$NtUninstallKB38723$\840541530\L
    [2011/11/30 10:13:47 | 000,000,000 | ---D | M] -- C:\WINDOWS\$NtUninstallKB38723$\840541530\U
    [2011/11/30 10:13:47 | 000,001,536 | ---- | M] () -- C:\WINDOWS\$NtUninstallKB38723$\840541530\U\00000001.@
    [2011/11/30 10:13:48 | 000,224,768 | ---- | M] () -- C:\WINDOWS\$NtUninstallKB38723$\840541530\U\00000002.@
    [2011/11/30 10:13:47 | 000,001,024 | ---- | M] () -- C:\WINDOWS\$NtUninstallKB38723$\840541530\U\00000004.@
    [2011/11/30 10:13:47 | 000,001,024 | ---- | M] () -- C:\WINDOWS\$NtUninstallKB38723$\840541530\U\80000000.@
    [2011/11/30 10:13:47 | 000,012,800 | ---- | M] () -- C:\WINDOWS\$NtUninstallKB38723$\840541530\U\80000004.@
    [2011/11/30 10:13:50 | 000,098,304 | ---- | M] () -- C:\WINDOWS\$NtUninstallKB38723$\840541530\U\80000032.@
    :Files
    C:\WINDOWS\$NtUninstallKB38723$
    :Commands
    [PURITY]
    [EMPTYTEMP] 
    [EMPTYFLASH]
    [REBOOT]
    • Now click the [​IMG] button.
    • If the fix needed a reboot please do it.
    • Click the OK button (upon reboot).
    • When OTL is finished, Notepad will open. Close Notepad.
    • A log file will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.
    • Attach this log to your next message. (See: How to attach)
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the log from OTL
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  19. snapper23

    snapper23 Private E-2

    Hi
    When turning on machine OTL.EXE came up as a trojan
    I had it removed and downloaded a new copy from your site
    find attached logs requested
     

    Attached Files:

  20. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You did not need to redownload. It is not a trojan. That is just a false detection by your protection software.

    You forgot to tell me how things are working?
     

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