Advanced Systemcare

Discussion in 'Software' started by Henri, Sep 20, 2010.

  1. Henri

    Henri Private E-2

    I am wondering if someone can help/advise regarding how can I possibly resolve the following problem:

    Some months ago I bought Advanced SystemCare (PRO) -
    IOBIT and within the last days I observed that an update was available.
    All I had to do was to click on the update icon. Unfortunately when the update was complete and I restarted the prog it still showed my version as 6.1
    The fact that the old version was still showing I proceeded to uninstall it and then decided to acquire the updated (new version) from the net.
    Upon completion it then showed up as ver 7.1 but unfortu-
    nately I was asked to enter the license and upon doing it indicated that it was incorrect. Incorrect license no.
    It has become apparent as though I have to purchase a new license which to my way of thinking is incorrect.
    Having said that I am unable to find a way of contacting someone to get the problem sorted considering I had already bought the program and I was only trying to update and not renew my license.
    Is anyone able to advise how to contact the company and maybe sort out this irregularity or do I actually have to purchase a new license.
    I have tried every possible means of contacting someone but to no avail.

    Any suggestion appreciated.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to MG's!! I have moved your thread to the software forum. :major
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  4. Henri

    Henri Private E-2

    Have now contacted them using link which you quoted.

    tks
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Hope you get a speedy reply!! ;)
     
  6. Henri

    Henri Private E-2

    Within the last 1/2hr received response from I/O bit with instructions which enabled me to reinstall program successfully.

    Your help very much appreciated

    Tks
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know. Safe surfing!! :)
     

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