Generic Host Process For Win32 Services

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Suzb11, Jun 24, 2009.

  1. Suzb11

    Suzb11 Private E-2

    I turned my computer and a box popped up saying I had a "Generic Host Process for Win32 Services" error. It had a place to click for more info and when I did it had a whole thing about how this is an informant when an area of your computer shouldn't be access and is being access and it mentioned the word virus and malware. I have ran Malwarebytes, Ccleaner, Norton, and super anti spyware and found nothing. I am up-to-date on all my windows updates. Do I have a virus? How can I fix it?

    Thanks for your help!!
     
  2. Suzb11

    Suzb11 Private E-2

    Forgot to attach the logs. Sorry!
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  4. Suzb11

    Suzb11 Private E-2

    Sorry about that!!!
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    And the ComboFix log and if it runs the RootRepeal log.
     
  6. Suzb11

    Suzb11 Private E-2

    Sorry! Ran Combofix it didn't run the Rootrepeal.log
     

    Attached Files:

  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware, though there are some folders I would like to look at. So please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    
    File::
    C:\32788R22FWJFW.0.tmp
    
    DirLook::
    C:\b3962e70a113b02fda2ce1a6
    C:\b524ed264402eae0cb7607ed0f98
    C:\eb9e7c144462dd4beb96b96c
    
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the prvevious file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    [​IMG]
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\ComboFix.txt
    * C:\MGlogs.zip

    Tell me what issue you are still having.
     
  8. Suzb11

    Suzb11 Private E-2

    Here are the requested logs. When the message first appeared the computer was running very slow, couldn't get online at all, but that has stopped. It seems to be running normal, but I have never seen a message like that and naturally assumed that a had a virus since the message made reference to it.
     

    Attached Files:

  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. I would suggest that if it happens again, you make sure you check to see what it is referencing and post in the software forum.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
  10. Suzb11

    Suzb11 Private E-2

    Thank you SO much Tim for all your help!!
     
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome.....safe surfing. :)
     

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