"please wait white the connection is beeing established" virus

Hello, can you help me please?

Earlier this week my dad's computer became infected with the "ukash met police virus". It worked in safe mode and I was able to restore to a previous version of windows and then performed a scan with malwarebytes. It didn't find the trojan and I am not computer literate enough to find it myself. I ran a scan with windows defender and that found no problem either.

The computer now has the "please wait while the connection is beeing established" white screen. I get this screen in normal and safe mode and cannot do anything. I cannot perform any of the tasks outlined in your read and run me first area.

His computer runs on windows 32, vista which I couldn't see in any previous advice threads.

Kind regards

Gemma

 

Welcome to MajorGeeks, Gemma

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe and press Enter
• Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

 

Hello!

Thank you for your response.

I have done as requested, please find the txt report attached.

 

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Attached is fixlist.txt

• Save fixlist.txt to your flash drive.
• You should now have both fixlist.txt and FRST.exe on your flash drive.

Now re-enter System Recovery Options.
Run FRST and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (How to attach)

Now attempt to boot normally.

 

Hello

Please find the fix log attached

Gemma

 

Wow! :-D

That seems to have done the trick: I really cannot thank you enough for your help.

It is back up and running - I assume now that it is a good idea to go through your 'read me first' list and get rid of a lot of the junk and unecessary stuff that he has on it?

Thanks again!

Gemma x

 

You're welcome.

Yes.